MusicBee freezing occassionaly during Tag saving and /or deleting tracks

[DesH]

I have been using MB for some 7 or 8 years.
I have recently upgraded my PC from an old 32 bit to new 64 bit system,
Installed a fresh latest version MBee install,
Copied a few plugins from old to new plugin directory
And then re-scanned my database (which is on the same spare drive and Drive Letter as before.)
I then copied my old Playlist directory (only the playlists) over to the new Library.
All appeared well.

I am now experiencing program freezing at random, but fairly regular occasions when clicking"Save"  of Edited tags, and sometimes during Deleting of some selected tracks.
I did the process all over a 2nd time and getting the same results.

Has anyone any ideas for a fix that I might look at please?
Thanks so much

[phred]

What's the path to where the music files are stored?
You can try whitelisting in your security software the entire directory in which MB is installed.

[DesH]

Thanks for you reply. Tried whitelisting the Program directory from Virus checks. Problem still there. Happens randomly. I can edit a number of tags  or delete individual tracks, some will respond correctly, and after a several such activities, it will freeze up on the click of a "Save" after a tag edit, or "Delete" key. It doesn't come out of the freeze. I have to close MB in Task Manager.

Path to music files is Y:\Music

[phred]

Is Y:\Music a portable drive connected to your PC via USB?
Does the problem happen when you first start editing tags, or after you've been working a while?
I'm thinking that the drive might be asleep and has to "wake up" before the data can be saved/changed.

If that's not it, I'm out of ideas. But someone else may have a thought or two.

[DesH]

Y:\Music is a fixed 2nd Hard drive connected  to motherboard via Sata cables.
The problem normally happens after several edits or deletions. Yesterday I loaded about 15 new albums and then started deleting the tracks I didn't like. After several edits it freezes randomly, sometimes on a single track tag edit or sometimes on a multiple tag edit "Save". Also happens randomly on deletion of tracks, single or multiple.
I don't think it's a sleep issue though.

[Roby]

Did you check the log file?
Help >Support >View Error Log
Probably in the transition between 32 and 64 bits something went wrong. Maybe some drivers.
Also try the portable version of MB.

[DesH]

I will check the log the next time it happens. Thanks for your suggestions.

[Roby]

You can check the log whenever you want: it records all errors that have happened in the past since you installed MB.

[DesH]

This is odd. I checked the logs and these are the responses I get when I restart MB after it has frozen.. It's curious because in most cases it is actually playing a track while I tried to delete the tracks, so how is it that it states it can't find the file?
Yet it will delete a number of other tracks individually with no problem. This only occurs after every 5 or 6th delete action.

Y:\Music\METAL\Winterstorm\Winterstorm-Everfrost (2023)\Winterstorm-08 - Fate of the Atlanteans.mp3
22/09/2023 10:51:23 - File not deleted: Y:\Music\METAL\Winterstorm\Winterstorm-Everfrost (2023)\Winterstorm-09 - Crusade.mp3
The system cannot find the file specified.
Y:\Music\METAL\Winterstorm\Winterstorm-Everfrost (2023)\Winterstorm-09 - Crusade.mp3
22/09/2023 10:51:23 - File not deleted: Y:\Music\METAL\Winterstorm\Winterstorm-Everfrost (2023)\Winterstorm-10 - Overcome the Fear.mp3
The system cannot find the file specified.
Y:\Music\METAL\Winterstorm\Winterstorm-Everfrost (2023)\Winterstorm-10 - Overcome the Fear.mp3

[Roby]

Make sure your HD has no problems, you can use the portable (Zip) version of CrystalDiskInfo found here:
https://crystalmark.info/en/download/

[hiccup]

Apart from severe disk corruption or motherboard failure, the two most likely causes for this are security software doing things it shouldn't and other audio-related software having some grip on the files.
Perhaps try installing MusicBee portable in a location outside the reach of those.

Did you perform a software update on your old PC to a 64 bit version of Windows, or did you wipe it clean and installed a completely fresh W10/11 64bit, or is this happening on a brand new computer?

[DesH]

Thank you both for those helpful suggestions. It is a brand new pc and the Windows 11 64-bit is installed on a brand new C: Drive SSD disk. The MBee was also a new up to date download. That's why its so curious. I've been using the program for a number of years now and never experienced this. So the problem has to stem from the new installation setup somehow. I will check my Z: Drive disc condition and those other suggestions. Thanks so much

[The Incredible Boom Boom]

Is MusicBee on a different drive from your files?

[Dizza17]

I have found a few certain tasks can cause MB to “freeze” for a while before it springs back to life, but I put it down to normal behaviour due to the particular task it’s performing ie removal of  tags from a large number of files, the search and replace function across a large number of file and when trying to select a large number of files in the artwork manager panel.

Not sure if this is relevant to your question but thought I’d share.