Author Topic: Exiting MusicBee is seen by windows 11 as an AppCrash  (Read 601 times)

Sam Victor

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Running MusicBee version 3.4.8033 in windows 11 22H2 system.
Everytime I close or exit musicbee, the event is seen as  "Musicbee stopped working" by windows Reliability Monitor.

Source
MusicBee

Summary
Stopped working

Date
‎27-‎01-‎2023 06:56

Status
Report sent

Description
Faulting Application Path:   C:\Program Files (x86)\MusicBee\MusicBee.exe

Problem signature
Problem Event Name:   APPCRASH
Application Name:   MusicBee.exe
Application Version:   3.4.8033.18564
Application Timestamp:   61cb9b9d
Fault Module Name:   StackHash_e6a0
Fault Module Version:   10.0.22621.1105
Fault Module Timestamp:   ee6cffcb
Exception Code:   c0000374
Exception Offset:   PCH_7C_FROM_ntdll+0x00076B1C
OS Version:   10.0.22621.2.0.0.256.48
Locale ID:   16393
Additional Information 1:   e6a0
Additional Information 2:   e6a03d9bc481d321cc1119bbe7be1bc9
Additional Information 3:   2e43
Additional Information 4:   2e4372139937d87a55ead891caf6f8ba

Extra information about the problem
Bucket ID:   c80bc0ff2b216f6014985d1bf4a35f88 (1484038451868426120)

I am not a techie but a senior Senior Citizen! I like MB but why this? Can someone explain . Thanks

Steven

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Check the error log (help/ support/ view error log) and post any error that is dated the time you exit MB.
Also try temporarily disabling any visualiser or dsp plugin you might have enabled
Last Edit: January 29, 2023, 10:20:06 AM by Steven

Sam Victor

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Error Report as of 29th Jan.2023
"26-01-2023 12:52:54 - File open failed: 'E:\Tamil Songs\07 - Thai Mannai Vanakkum [Tamil].flac' - E:\Tamil Songs\07 - Thai Mannai Vanakkum [Tamil].flac,FLAC__METADATA_CHAIN_STATUS_NOT_A_FLAC_FILE
26-01-2023 12:52:54 - File open failed: 'E:\Tamil Songs\Rose dl 3\Alibaba_-_Maasila.mp3' - An attempt was made to move the file pointer before the beginning of the file.

26-01-2023 12:52:54 - File open failed: 'E:\Tamil Songs\Rose DLs II\Rose New\Mayakamulla Manushanukku.mp3' - An attempt was made to move the file pointer before the beginning of the file.

26-01-2023 12:52:54 - File open failed: 'E:\Milton's flac\Unknown Album\02 Track 02.m4a' - Found invalid data while decoding."
Output is ASIO. No dsp plugin or visualiser enabled at any time. I go vanilla maybe.
Thanks for your response.

Steven

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i looks like your disc drive might be corrupted, so perhaps run the windows disc integrity utility from windows explorer

Sam Victor

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Ok. Let me try that.
Maybe I should have added this info earlier.  As I was getting a number of .dll errors (for MB as well as other apps) I had  clean installed windows 11 22h2 a few days back and as the error reports persisted, though in lesser frequency,  I updated the BIOS of my ASUS TUF Gaming B660-Pluswifi D4 motherboard to the latest. .dll  errors have stopped but MusicBee has this AppCrash.
I'll run the disk integrity utility as you'd suggested and see what happens. Incidentally I'd run DISM and SFC before reinstall of windows.
As you can see I have a lot of time on my hands! But all said and done maybe I can live with this . Thanks all the same.

Sam Victor

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Disk Integrity Utility run despite getting a Not necessary advice. No errors found.

hiccup

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I updated the BIOS of my ASUS TUF Gaming B660-Pluswifi D4 motherboard to the latest. .dll  errors have stopped...
If the previous bios was responsible for such serious errors, I wouldn't trust a Windows installation that was done using it anymore.
A clean Windows install would be my choice.


Sam Victor

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A fresh installation of windows  has not solved the problem. Maybe there's some niggling compatiblity issue . I'ii let it ride for now. Thanks.

phred

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If you're not running the Store version of MB, update to the latest 3.5.x from the first forum topic.
Download the latest MusicBee v3.5 or 3.6 patch from here.
Unzip into your MusicBee directory and overwrite existing files.

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