Musicbee doesn't see my phone anymore (since v3.3)

[corion]

hello everybody,
as said in the title, Musicbee V3.3 doesn't see my phone anymore !
it worked with previous version, but not now !
I tried with a USB key and musicbee saw it, but my phone stays invisible ...

what's wrong, doctor ?



my phone : Honor 5, android 6.0.1

[corion]

weird ...
when we plug the phone on the PC, we can choose the way we want to share it : "photos", "files", or none ; (not sure about translation of the labels, I've got a french phone)
each time I plug it, I share it in "files" mode ;
I just try to share it in "photos" mode, and miracle ! musicbee sees it !!
weird, isn't it ?

is something changed in musicbee about phone detection ?

[corion]

well, my phone is now seen by musicbee, but only the "DCIM" directory is available !
so, back to departure : impossible to synchronise MB and my phone ....

[redwing]

Is it an MB issue or Windows Explorer doesn't see it either?

[corion]

I can see the content of the phone with windows 's explorer, so I think it's a MB issue (and it was ok before V3.3)

[redwing]

Show left sidebar and press F5 to see if that changes. Also try restarting MB.

[corion]

allready done ...
when I press "Photos" button on my phone, it immediatly appears on the left panel (but with only the DCIM directory) ;
and when I press "Files" button, it disappears at once ... (but stays visible on windows, with all directories) ;
so I don't think it's just a display issue, but something as a "detection" problem ...

[Steven]

i find it hard to believe its anything to do with v3.3, but to prove it could you go back to v3.2 to confirm?

[corion]

I've just released some tests :
first of all, I have rebooted the computer : no change ;
then I've installed V3.2 : same issue ;
I've installed V3.1 : nothing at all : my phone is never seen, wheter "photos" or "files" ;
si I've re-installed v3.2 : allways nothing !
v3.3 : back to first issue : seen in "photos" mode, invisible in "files" mode ;

many tests later, I can say that :
v3.3 : phone seen in "photos" mode, invisible in "files" mode ;
from v3.3 to v3.2 : the issue remains ;
from v3.2 to v3.1 : worse : phone not seen at all ;
from v3.1 to v3.2 : allways not seen at all ;
from v3.2 to v3.3 : first issue re-appears

yet it had worked ...

I am actually at my office, MB in portable version ;
I'll soon go back home, and I'll try with my own computer ...

[corion]

ok, I just tested the same thing at home, and the result remains exactly the same (than previously) !
so I tried with my wife's phone (Honor 6), and allways the same result ;

the result remains the same on two different computers, and two different phones (always musicbee v3.3, I didn't try another version here at home))

[Steven]

your claim is the issue is caused by v3.3
No one else has reported this in all the time that v3.3 has been developed and i am sceptical that any changes made affect connectivity.
So i need to you to confirm by using v3.2 if the issue still exists

[corion]

I just have re-do the tests with v3.3, v3.3RC1, v3.2, v3.1 ;
I have rebooted several times the computer and the phone ...
and the issue remains the same ...
the last time I synchronized my phone was in november 2018, on a portable version at my office, a v3.2xxx but I don't know exactly with one.
I know, it seems to be incredible, mostly if I am the only one with this issue ....
the last test I can attempt is to install musicbee on my wife's computer, it will be the first installation of MB on it, maybe on a "virgin" PC ...
but I have to convice her to let me touch it ....

[redwing]

Why don't you ask your phone tech support or forum if there were any changes?

[Steven]

Also, I know you said you could see the phone from windows explorer, but did you try clicking on it and explanding the folders in windows explorer?

[corion]

I've made the test on my wife's computer, allways the same problem with my phone... but not with my wife's or my son's phone !
so the issue comes from my own phone !
I have re-initialized it, delicate and long process, and now it's ok !!
something went wrong, something vicious (it worked with windows explorer, but not with MB), I don't know exactly when, don't know why, but now it works ;

really sorry for having annoying you with a local problem, I hope it can be helpfull for someone in the same case ...

I profit of this to tell thank you Steven, for this excellent soft that is MusicBee !! (why a Bee ??)

wish you all an excellent week-end