Author Topic: Error Code Prompt  (Read 75 times)

phred

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@Steven...

A user encounters an error and is greeted with the pop-up asking for the error code to be posted to the forum. Which they do, but don't include any other information. Usually it's something like "I got this error and was told to report it."

Would it be worth your time to add to that pop-up that the user should also report exactly what they were doing when the error occurred?
And to include the steps to reproduce it?
Download the latest MusicBee v3.3 patch from here.
Unzip into your MusicBee directory and overwrite existing files.

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CritterMan

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  • I work in tech support, don't hold it against me.
This should be in the wishlist so I can +1 it.
Home Desk ~ MB 3.3 Portable • Questyle CMA400i (ASIO) • Sennheiser HD 660S (balanced) / Audeze EL-8 Closed Back / Fostex TR-X00 Ebony • Teac AI-101DA • Jamo C93 + Dayton Audio SUB-1000
Work Desk ~ MB 3.3 Portable / Tidal • SMSL SU-8 v2 • Nobsound NS-05P • THX AAA 789 • Sennheiser HD 58X (balanced)
OTG ~ FiiO X5 Gen3 • Audiofly AF180 / B&O H6

phred

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a) You can certainly +1 it here. Which I think you have done.

b) It was/is more of a topic for discussion with Steven (and others.)
Download the latest MusicBee v3.3 patch from here.
Unzip into your MusicBee directory and overwrite existing files.

----------
Check out the MusicBee Wiki.
How to post screenshots is here.

Steven

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@Steven...

A user encounters an error and is greeted with the pop-up asking for the error code to be posted to the forum. Which they do, but don't include any other information. Usually it's something like "I got this error and was told to report it."

Would it be worth your time to add to that pop-up that the user should also report exactly what they were doing when the error occurred?
And to include the steps to reproduce it?
yes good idea and i will do that for v3.4

phred

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yes good idea and i will do that for v3.4
Thanks. Now we just have to hope that the message is read and done.
Download the latest MusicBee v3.3 patch from here.
Unzip into your MusicBee directory and overwrite existing files.

----------
Check out the MusicBee Wiki.
How to post screenshots is here.