Thanks Steven. I found the 'ignore words' option in Sorting/Grouping and it did have " listed. I then copied the " from "Weird Al" and pasted it as another item to ignore, leaving the one that was already there, and it now sorts properly. I'm guessing the new " wasn't the same ASCII code as the original. FYI - here are the two that are now in my 'ignore' options: ", “ with the second one being the newly added one.