Musicbee keeps crashing when I try to rip cds

[longboii]

I've been trying to rip some CDs and while I was able to rip around 10 CDs the amount of freezing and crashing became more and more frequent. During the ripping process it freezes and when I close out of it, it says "cannot stop background processes" or just crashes when I click on "rip CD". Also I'm using an external disc drive and sometimes it doesn't recognise that there's disc in it.

I am new to this and messed around with some settings such as changing destination folder of ripped files to an external hard drive, using the file organisation tool and changing some audio player settings. I thought maybe it had something to do with the settings that I tinkered with so I uninstalled and reinstalled in an attempt to restore to default settings. I've had to restart my laptop many times (which has taken increasingly longer the more this happened, which is unusual as it's a decent new laptop). Now I can't even go into the settings let alone rip one track without it freezing straight away. It's basically become unusable.

Has this happened to anyone? Not sure what to do at this point, any help would be greatly appreciated.

[phred]

What version of MB are you using? (Help > About)
How was MB installed? (Installer, Portable, Store)

Deep in the back of my mind I seem to recall something similar being posted so I suggest searching the forum.

Are you ripping commercially made CDs or home-made?

Does it happen with every CD you try to rip?

Next time it happens try exiting and then restarting MB.

[psychoadept]

That's a really strange problem. I'm impressed with your persistence. The fact that this is having an effect outside of MusicBee suggests that something deeper is happening. 

In addition to phred's excellent questions, can you tell us what anti virus software you're using? When the cd isn't recognized, have you noticed if that's just in MusicBee or if Windows doesn't see it either?

[longboii]

What version of MB are you using? (Help > About)

I'm using the latest version 3.3.7491

How was MB installed? (Installer, Portable, Store)

Installer

Are you ripping commercially made CDs or home-made?

All commercial CDs

Does it happen with every CD you try to rip?

When I started it was working great, it was when I got through around 4 or 5 CDs that it started freezing. It would be fine after I restarted MB or if that didn't work, after I restarted my laptop. After that it got increasingly more freeze prone independent of what CD I'd be ripping

Next time it happens try exiting and then restarting MB.

Yep that's been my main strategy so far, hasn't really fixed it though.

[longboii]

what anti virus software you're using? When the cd isn't recognized, have you noticed if that's just in MusicBee or if Windows doesn't see it either?

I'm using McAfee and it was just MB that wasn't seeing it.

I'm impressed with your persistence.

Haha yeah well MB seems like it has a lot of potential I feel like if I sort this out it'll fine. But damn this is pretty strange if this is such a rare case. I'm doubtful of the suggestion that it's a virus since apart from when I'm using MB and restarting it due to MB my laptop is running fine and I've had McAfee scan my computer for virus' and it turned out clean. Maybe it's also worth mentioning that its just MB that freezes, I can go into other apps and use my laptop just as normal apart from MB.

I think I'm just gonna reinstall again and not use the CD ripping tool as that's what screwed me over in the first place. What do you recommend? I've read suggestions of EAC, thoughts?

[psychoadept]

I'm using McAfee ... I'm doubtful of the suggestion that it's a virus

No, not a virus. I've found that the AV software itself gums up the works as often as anything. Since CD ripping involves a lot of file writing, if McAfee is being overzealous it could definitely slow things down.

What do you recommend? I've read suggestions of EAC, thoughts?

I don't rip with MusicBee, myself, largely because if MusicBee is busy with that it's not doing other things as well.

I tried EAC and found it to be overkill. It took a lot longer to get maybe a marginally better result. Honestly, I do my ripping with iTunes, which, given an undamaged cd, gets a result that I'm happy with, quickly. The only hard part was convincing it to keep its hands to itself and not get into my Music folder.

[phred]

Because it takes a few rips before it crashes, I'm wondering if there might some sort of RAM issue. Could the RAM be filling up with temp files created during the rip? And then BOOM!

[Steven]

you could try whitelisting MusicBee in your security software as they can interfere with MusicBee

[longboii]

Because it takes a few rips before it crashes, I'm wondering if there might some sort of RAM issue.  

Would be surprised if it was as I've got 16GB RAM and there's hardly any temp files.

Pretty sure this isn't anything directly related to MB since I just installed dBpoweramp cd ripper and the same thing just happened. Will try to whitelist.

Thanks for all the advice

[longboii]

Just whitelisted the ripping software, tried again and the same thing just happened. I'm done

[hiccup]

Perhaps it is related to your laptop's bios or the firmware of the cd-rom?
Have you checked if there is a newer bios available for your laptop, and perhaps even a separate firmware update for it's cd-rom?

Also, take a look at the bios settings. Perhaps you can change and test some settings with regards to the cd-rom?
Maybe run MemTest86 to check for possible memory problems?

And do try EAC.
If that even fails your laptop may have some defect.

(Or perhaps some Windows corruption. Also check Windows' 'Device Manager' for possible clues)