There aren't any non-standard characters.
In file explorer the 'Contributing artist' and 'Album' are all labelled Unkown, this may well be the problem but I don't know how to remedy this.
OK I've just clicked on Tools>Tagging Tools>Show files with missing tags. Bingo they're there or at least some of them, whatever I've got a way forward.
Many thanks for your help and to Sveakul and Phread.