MusicBee crashing intermittently

[ayevey]

MusicBee is crashing several times a day for no apparent reason. In the middle of playback, with no error message, the application simply shuts itself down.

I am using the latest version.

I hope someone can help.

Thank you in advance!

[sveakul]

Type of install (Store, etc.)?  Any entries in the errorlog.dat (Help/Support/View Error log)?  Did it run fine before and then just started this now?  Application environment (new plugins)?  etc.

Best place to start is to make sure you have whitelisted every MusicBee folder in whatever antivirus application(s) you may be using.

[Steven]

if you have the silence remover dsp enabled, try it with that disabled

[Capt_Blakhelm]

I'm having the same problem. I've used MB for years without this problem. As of Feb 12, Musicbee seems to crash regularly after about an half hour to an hour of use. Maybe less, but many times by leaving it in the background while doing something else, it has crashed. Crashed after I left it up after doing a Library scan and crash while I was in the middle of editing some tracks (I had MusicBee open at least 10-20 minutes prior. The only recurring variable I can tell so far is the amount of time MB is left up after being open.

I'm using Windows 7 Home Premium
I use Avira Home Security, Comodo Firewall, Malwarebytes 4.0.4, and SuperAntiSpyware.
I'm using the Blue > Midnight Skin

My Musicbee version is 3.3.7165 and my install hasn't changed much since I installed so I DOUBT any changes to MB is the culprit. I don't think MB is at fault here, its probably SOMETHING with the OS or some other conflicting software but I don't know what else.

Some other software I run often are Steam, Chrome, Corsar iCue, Windows Explorer, and Bionix Wallpaper Changer (but again, these have never been problems before)

[Steven]

Windows 10 was updated yesterday. Try updating your audio drivers

[Capt_Blakhelm]

I have Windows 7. Not 10.

I don't know about the Silence Remover DSP. I don't see anything like that enabled in my Plugins or Player and Equalizer settings, so I assume I don't have that enabled in the first place.

I have turned off the musicbee v2 Plugin which supports LCD screens on Logitech Keyboards for Troubleshooting. I noticed the LCD wasn't updating anymore before hand. I'll respond with my results.

EDIT: I've left Musicbee up for maybe an hour at this point with the v2 plugin disabled and that seemed to have resolved the problem. I'm not really keeping track of time, so I don't know for sure, but it certainly FEELs like it has be left open longer than the other crashes.

Update: It crashed again. The plug in disabling did not resolve the issue.

[sveakul]

Update: It crashed again. The plug in disabling did not resolve the issue.

Please confirm that you have all MusicBee files files/folders whitelisted in all 3 of your antivirus/antimalware applications.  Even if everything worked fine before, one of them may have supplied an automatic update that now is messing with MusicBee.

[Capt_Blakhelm]

Will give it a shot. I'm curious what the other user uses for his OS and security. Might help us narrow things down.

[boroda]

built-in windows defender is not that bad.

[Capt_Blakhelm]

Still crashing. It lasts longer (I think) but it still crashes. I don't see an option to "whitelist" Musicbee in Avira Internet security, but I have it whitelisted in my Firewall and anti malware.

I'm not convinced Musicbee itself is the problem, but I don't know about programming/OS'es to say otherwise.

[hiccup]

I'm using Windows 7 Home Premium
I use Avira Home Security, Comodo Firewall, Malwarebytes 4.0.4, and SuperAntiSpyware.

Not trying to pour salt into a wound here, but if somebody would bring me a PC containing Windows 7 and this amount of 'security' software, the first thing I would probably do would be a full erase and a clean install.
This PC has 'seen things', am I right? (Attack ships on fire off the shoulder of Orion, dead people, things like that?)

[Capt_Blakhelm]

If you're meaning porn, than not really. I don't use this PC for that. As for the amount of the security, one is basically active anti-virus, the second is active firewall, and the third is an inactive, user-initiated malware scanner. That sounds like standard "decent" security to me.

A recovery wouldn't completely hurt I suppose,  but I'm not quite ready to deal with that and all the reinstalls.

[linkoid]

I am also having the same problem where Music Bee crashes randomly after about 4 hours of use.
When it crashes, it does not leave anything in errorlog.dat. I just get that pop-up saying "Music Bee has stopped working"

I recently installed Windows 10 on a brand new drive and Music Bee was one of the first programs I downloaded, and this problem still occurred. The problem also occurred on my old drive as well.

So basically, this issue even happens with a fresh install of Windows 10 and a fresh install of Music Bee 3.3.7261. (No anti-virus software, just windows defender)


EDIT: I used VisualStudio to check what exit code Music Bee returned when it crashed.
The program '[18660] MusicBee.exe' has exited with code -2147023895 (0x800703e9).
A quick internet search seems to show that this means "Recursion too deep; the stack overflowed."
This would make sense as to why it takes some arbitrary amount of time to crash. All it would take is some recursion that happens a few times a second or so.