Author Topic: Device not recognized after fresh Win 10 installation  (Read 9613 times)

Mike62226

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Hi -

I've been chipping away at this for a couple of hours and finally need to surrender and ask for help.  

Due to an unrelated problem with a Windows 10 update, the OS on my laptop had to be reinstalled from scratch, so I'm in the process of reinstalling all programs.  I installed MB this evening* and have not been able to get MB to recognize my Pioneer XDP-100R under "Computer".  I've used MB and the XDP together since I bought it in 2016, so I know it works.  (Except now it doesn't.)

What I can do:
-See the device in File Manager
-Play music from the SD card in the device in MB.  (By right clicking in File Mgr and selecting Play.)

What I have done:
-Rebooted the computer multiple times.
-Restarted the device.
-Opened and closed MB multiple times.
-Made sure MTP is checked on the device.  (Android OS)

MB 3.3.7115
Windows 10.0.18362 Build 18362

Any ideas would be greatly appreciated.

Mike

Mike62226

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New info:

When the device is plugged in, if I *UNCHECK* MTP, a couple of things happen.  

1) It immediately appears in Musicbee.  However, MB doesn't see any music or podcasts.  (There are 10k songs and a couple dozen podcasts on the unit's SD card.)
2) In File Explorer, the unit changes from XDP-100 with visibility/access to both internal storage and the SD card (where all music is stored) to "MTP USB Device" with visibility of the internal storage only.  No view or access to the music/podcasts.

If I check/uncheck the MTP box, the view changes back and forth in MB and File Explorer.

Really could use some ideas here.  Everything else has reinstalled without problems, but this is just not working yet.  

Thanks

Steven

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Mike62226

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Hi, Steven! 

This is from today.  I assume these may be repeating from my turning MTP on and off.

8/9/2019 7:56:41 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 8:02:27 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 8:08:25 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 8:15:22 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 8:20:53 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 8:21:33 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 10:15:03 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 10:28:53 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 10:33:28 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 10:36:35 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 10:58:01 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 11:07:09 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 11:11:07 AM - Unable to initialise device=A device which does not exist was specified. (Exception from HRESULT: 0x800701B1)
8/9/2019 11:12:08 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 11:15:47 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 11:38:03 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 11:45:26 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 11:48:26 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 11:49:19 AM - Unable to initialise device=Exception from HRESULT: 0x80042009

Steven

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Thats the same problem someone else is having. Can you run this debug version and send me the "Line=" value in the error log

https://www.mediafire.com/file/ly6t6bc8rngpajq/MusicBeeDebugSync.zip/file
unzip and replace musicbee.exe where it is installed

Mike62226

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Followed your instructions, then...

-Started MB
-Plugged in the device.  (MTP was unchecked)
-Changed MTP to Checked on the device
-Ran the error log.  See below.

8/9/2019 2:03:37 PM - Line=21
8/9/2019 2:03:37 PM - Unable to initialise device=Exception from HRESULT: 0x80042009

Steven

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Mike62226

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:)  Let me know if you need me to try anything.  I've got a screen print of MB and File Explorer with and without MTP checked, if that would help.  It doesn't look like I can provide an attachment here.  Let me know if you want it.  

Have a good night....

Steven

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try this version:
https://getmusicbee.com/patches/MusicBee33_Patched.zip

unzip and replace the existing musicbee application files

I suggest you either do a Sync or a Preview just to make sure the issue isnt pushed further along from device initialisation
Last Edit: August 10, 2019, 09:38:46 AM by Steven

Mike62226

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OK, some progress here.  After applying the files....

- With MTP checked, the device shows up.
- The subdirectories are:  Audiobooks, Music, Podcasts...then SD Card 1, Storage, Video

However:

- No contents are shown under Music or Podcasts.  (I never had any Audiobooks.)
- The SD Card 1 shows no content.  (This is where 10k+ songs and the podcasts are.)
- The Storage twisty opens to show subdirectories, but...
  *No content under Podcasts.
  *No content under Playlists
  *Under Music, the artist name is there.  The subdirectories for albums is there.  When you select
    the album, it shows "No Tracks".
  *Note:  I looked via Explorer and the * items above match what shows up in Explorer on the     
    Internal drive.
- Video show no content.  (I don't use the device for Video.)

There's a very long error log.  Here's the first:

8/10/2019 8:11:12 AM - 10.0.18362.0 - 3.3.7161.17001D - System.Runtime.InteropServices.COMException (0x80042009): Exception from HRESULT: 0x80042009
   at PortableDeviceApiLib.IPortableDeviceProperties.GetValues(String pszObjectID, IPortableDeviceKeyCollection pKeys, IPortableDeviceValues& ppValues)
   at #=z_dUGJCJaYu2DdQHLNd1EkA4szO2H.#=zQEevak502$8X(String #=zkj8v9Es=, IPortableDeviceKeyCollection #=zOitMSek=)
   at #=z_dUGJCJaYu2DdQHLNd1EkA4szO2H.#=zu5cVopaNNXUH(String #=zYWh8APjyBI4a)
   at #=z_dUGJCJaYu2DdQHLNd1EkA4szO2H.#=zAB_6OWg=(#=zDqnFHiWv_MRbRGb_gyejp4k= #=zBBgr0kQ=)
   at #=zCv_XlrG1EOt82PvYLjv$j8w=.#=zAB_6OWg=()
   at #=zn$4IfZMuJrAZ8NCk3nzbl9k=.#=zeDYrPrBbBixP(#=zF508c5E= #=zBPWMdjo=, Boolean #=zMvvSb4aWjNO28JoxMg==)

And the last:

8/10/2019 8:19:13 AM - 10.0.18362.0 - 3.3.7161.17001D - System.Runtime.InteropServices.COMException (0x80042009): Exception from HRESULT: 0x80042009
   at PortableDeviceApiLib.IPortableDeviceProperties.GetValues(String pszObjectID, IPortableDeviceKeyCollection pKeys, IPortableDeviceValues& ppValues)
   at #=z_dUGJCJaYu2DdQHLNd1EkA4szO2H.#=zQEevak502$8X(String #=zkj8v9Es=, IPortableDeviceKeyCollection #=zOitMSek=)
   at #=z_dUGJCJaYu2DdQHLNd1EkA4szO2H.#=zKfkQEfsPtPTF(#=zDqnFHiWv_MRbRGb_gyejp4k= #=zBBgr0kQ=, #=zabPgEBjVnLcbMC7FrAcqADKQ5Eef #=z_FUXSZ8=, #=zQ3h34qDFEA9h #=zkvzsXCroUvU5, List`1 #=z2OvbwqA=)
   at #=z_dUGJCJaYu2DdQHLNd1EkA4szO2H.#=zKfkQEfsPtPTF(#=zDqnFHiWv_MRbRGb_gyejp4k= #=zBBgr0kQ=, #=zabPgEBjVnLcbMC7FrAcqADKQ5Eef #=z_FUXSZ8=, #=zQ3h34qDFEA9h #=zkvzsXCroUvU5)
   at #=zCv_XlrG1EOt82PvYLjv$j8w=.#=z6p56Fxs=(#=zQ3h34qDFEA9h #=zBbcXoipaHHxK)
   at #=zCv_XlrG1EOt82PvYLjv$j8w=.#=z6p56Fxs=(Boolean #=zPTygyZ_x0GnM)
   at #=zjVQku3Gyot8lRwzkboXU6t5250Jl.#=qOzeHKZrpzS$aE0zmig1mG2yqAFAzeDAFrYPrxUDKl6o=._Lambda$__0()

Just let me know if you need the whole thing. 

Thanks!


Mike62226

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No joy.  

I don't see any difference from the previous version.  

I did just notice that when I select the player, to the right of the Synchronise Music check box (under the preview button), it shows "10,684 files, 30d 4:18, 94.5 GB"  I'm not sure if it's reading that from the player or the source.  

Error log from this session....

First:

8/10/2019 9:31:46 AM - 10.0.18362.0 - 3.3.7161.27690D - System.Runtime.InteropServices.COMException (0x80042009): Exception from HRESULT: 0x80042009
   at PortableDeviceApiLib.IPortableDeviceProperties.GetValues(String pszObjectID, IPortableDeviceKeyCollection pKeys, IPortableDeviceValues& ppValues)
   at #=zCR_fynNpXyLZaOivliTG7Mdn_5y0.#=zkFZ791IqY6M8(String #=zRUpgyNM=, IPortableDeviceKeyCollection #=zRrmeNAQ=)
   at #=zCR_fynNpXyLZaOivliTG7Mdn_5y0.#=zNIHcIPhKfk4D(String #=z0h$zq9ON2yb0)
   at #=zCR_fynNpXyLZaOivliTG7Mdn_5y0.#=zDDOK_uI=(#=z1nFRMLgJhwlASUXsLO$dpC8= #=zJla4ZXA=)
   at #=znLvSvf8TIj7pbR9$uwK6sJc=.#=zDDOK_uI=()
   at #=zQGPVKZkNt5wgV$AK027C5bo=.#=z94g9Z0mBj12K(#=zpjCuKB4= #=zW4mJfuQ=, Boolean #=zLMkWEmG24n34WUX0Rw==)

Last:

8/10/2019 9:34:38 AM - 10.0.18362.0 - 3.3.7161.27690D - System.Runtime.InteropServices.COMException (0x80042009): Exception from HRESULT: 0x80042009
   at PortableDeviceApiLib.IPortableDeviceProperties.GetValues(String pszObjectID, IPortableDeviceKeyCollection pKeys, IPortableDeviceValues& ppValues)
   at #=zCR_fynNpXyLZaOivliTG7Mdn_5y0.#=zkFZ791IqY6M8(String #=zRUpgyNM=, IPortableDeviceKeyCollection #=zRrmeNAQ=)
   at #=zCR_fynNpXyLZaOivliTG7Mdn_5y0.#=zjq2I$OqU71wN(#=z1nFRMLgJhwlASUXsLO$dpC8= #=zJla4ZXA=, #=zCU4$qgZUDvncx4PnGSbZB3dfEFWF #=zadocuoc=, #=zrS3bYc6StyLh #=zlM9iNSV7uJhh, List`1 #=zJpvwE2Y=)
   at #=zCR_fynNpXyLZaOivliTG7Mdn_5y0.#=zjq2I$OqU71wN(#=z1nFRMLgJhwlASUXsLO$dpC8= #=zJla4ZXA=, #=zCU4$qgZUDvncx4PnGSbZB3dfEFWF #=zadocuoc=, #=zrS3bYc6StyLh #=zlM9iNSV7uJhh)
   at #=znLvSvf8TIj7pbR9$uwK6sJc=.#=zPe8iA9c=(#=zrS3bYc6StyLh #=z4AGPCjAjSQQ0)
   at #=znLvSvf8TIj7pbR9$uwK6sJc=.#=zPe8iA9c=(Boolean #=zB7UDKFBQIatm)
   at #=zY_yU1peat9R6rVxqgwr81KfbGp2X.#=q1CDjAtv96KHpONm1Jy9U4PfIMJ8FYQQJhrhUdswxnS4=._Lambda$__0()

Steven

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could you run this debug version  -you just need to start up musicbee and wait a minute before sending me the info at the end of the error log

https://www.mediafire.com/file/sx2trtrijyd7gnu/MusicBeeDebugSync.zip/file

Mike62226

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Here are the last 10 lines.  Let me know if you need additional.....

8/10/2019 11:41:15 AM - o6E7E1,o6E7E2
8/10/2019 11:41:15 AM - o6E7E1,o6E7E3
8/10/2019 11:41:15 AM - o6E7E4,o6E7E5
8/10/2019 11:41:15 AM - o6E7E6,o6E7E7
8/10/2019 11:41:15 AM - o6E7E6,o6E7E8
8/10/2019 11:41:15 AM - o6E7E9,o6E7EA
8/10/2019 11:41:15 AM - o6E7EB,o6E7EC
8/10/2019 11:41:15 AM - o6E7F0,o6E7F1
8/10/2019 11:41:15 AM - o6E7F5,o6E7F6
8/10/2019 11:41:15 AM - o6E7F5,o6E7F7

Steven

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That looks as expected. If you just do a sync preview or click on the device Music node, to the results look as expected ie. is it only once you have started the sync that things do wrong?