Problem with Ipod Classic not connected!

[robinwood]

Hello everyone, I recently have a big problem with my ipod classic (5th generation). Musicbee tell me "Ipod device is not connected - connect it and try again" when i'm clicking on "synchronise". Problem is everything is connected, my windows computer detect it and musicbee too as you can see with the picture...
How that happen?? and how can i change it? (I'm using musicbee 3.3.7109)
Thanks a lot and have a nice day guys


http://zupimages.net/viewer.php?id=19/32/2mr7.jpg

[phred]

Just a guess - make sure the iThing screen is visible and not sleeping when you plug in the USB cable.

[robinwood]

yes everything is on when i plug it... nothing has changed

[robinwood]

Any other possibility? I really don't know why i can't transfert anymore on my iStuff  
(I've tried to transfert with Sharepod software, it's working, that's very strange...)

[phred]

As you may or may not know, MB doesn't support any Apple devices. Earlier versions of MB had some work-arounds that let it sync with earlier versions of Apples.

I'm not sure if you had this working previously, or if syncing has never worked. If it worked previously, perhaps going back to the previous version of MB might take care of the problem. But then you'd be stuck with that version.

[robinwood]

that's why it's strange, because previous versions were working very fine without any problem... and one day it wasn't working...! Ok i'll try with a previous version, thank you

[robinwood]

Ok i can confirm, i'm with the 3.1.6590 version, it's working fine....very weird that with new versions there is this bug... thanks you

[Steven]

nothing has been changed with the MusicBee iPod api interface for years. I guess it might be your security software doing something so you could try whitelisting musicbee in that software