Author Topic: Cannot launch MusicBee after installing - musicbee has stopped working  (Read 1374 times)

MorbidLunacy

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Hi,

I have searched on google already and found several threads with similar issues but none of the fixes have worked.

I have Windows 7 Professional 64-bit.

I have been using MusicBee the past year and a half on my laptop while traveling. I just came back home and booted up my old PC and really want to use MusicBee on my PC as I liked it much more than my old music player program and I am going to be using my PC way more than my laptop now. So I downloaded the latest version of MusicBee, installed it, and after launching I got past the language selection stage before the application crashes and I get the error message "MusicBee has stopped working, windows can check online for a solution" etc. The crash log i get in this instance is the follows:

"Problem signature:
  Problem Event Name: APPCRASH
  Application Name: MusicBee.exe
  Application Version: 3.2.6760.38310
  Application Timestamp: 5b3e7d26
  Fault Module Name: StackHash_38e8
  Fault Module Version: 6.1.7601.24168
  Fault Module Timestamp: 5b1aa706
  Exception Code: c0000374
  Exception Offset: 000ce9fb
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 1053
  Additional Information 1: 38e8
  Additional Information 2: 38e8aecb34581e3480c3facdd910fe56
  Additional Information 3: abeb
  Additional Information 4: abeb033499ed40e2c603d60323149ab0

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
"

I launched again and this time I get to the part where I choose my music library, so I set my  library and check all the folders to load, but then I get "unable to access the musicbee library path" followed by the same crash report as detailed above. I restart my computer, same issue. So I searched online and found a few threads with the same issue. One recommended installing the portable version for some reason, and seeing as all my music is on another Partition, I did that, uninstalling the other version and installing with the portable installer on my partition with the music, try it all again, same issue, same errors. I saw some thread where a guy went into the event viewer and got a crash report from there, I did the same and found this report:

"Faulting application name: MusicBee.exe, version: 3.2.6760.38310, time stamp: 0x5b3e7d26
Faulting module name: ntdll.dll, version: 6.1.7601.24168, time stamp: 0x5b1aa706
Exception code: 0xc0000374
Fault offset: 0x000ce9fb
Faulting process id: 0xf9c
Faulting application start time: 0x01d42aa8367f2daa
Faulting application path: E:\MusicBee\MusicBee.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 77380230-969b-11e8-90cc-bc5ff4215709"

I saw some similar problem in another thread and the guy got the answer to google search for ntdll.dll and the exception code, so I googled that and got a lot of stuff I truly do not understand so if I am supposed to wade through all that technical stuff I guess I'm just out of luck but I am hoping someone here is better at tech stuff than I am.

And then I also got some error log at some point, I do not even remember at what time I got this error log but I realized I had it after 20-30 minutes of clicking around and it reads:

"2018-08-02 22:10:09 - 6.1.7601.65536 - 3.2.6760.38310 - System.NullReferenceException: Object reference not set to an instance of an object.
   at #=zxWGmyM52fSRK6KpTrvS4xio=.#=zopdAOcc=.#=zRjvC3yCd15qVnV25odFbZoxykrGy(#=zMbt9Yxqs668ctvwFyoroyK4= #=z$s$FOPo=, #=zD5flQ9MGNRMvuwbjQaZhusz8Vp0I #=zZgl74Nw=, #=zfeWuBV$YYlp4jsTPTfVzq99zRY7Aov9MDXzed8U=[] #=zjeJIZ3oK_9TrEcIP$yU8isw=, String[] #=zxhtIsYc=)
   at #=zxWGmyM52fSRK6KpTrvS4xio=.#=zopdAOcc=.#=zpFmSgq8=()

2018-08-02 22:11:15 - 6.1.7601.65536 - 3.2.6760.38310 - System.NullReferenceException: Object reference not set to an instance of an object.
   at #=zxWGmyM52fSRK6KpTrvS4xio=.#=zopdAOcc=.#=zRjvC3yCd15qVnV25odFbZoxykrGy(#=zMbt9Yxqs668ctvwFyoroyK4= #=z$s$FOPo=, #=zD5flQ9MGNRMvuwbjQaZhusz8Vp0I #=zZgl74Nw=, #=zfeWuBV$YYlp4jsTPTfVzq99zRY7Aov9MDXzed8U=[] #=zjeJIZ3oK_9TrEcIP$yU8isw=, String[] #=zxhtIsYc=)
   at #=zxWGmyM52fSRK6KpTrvS4xio=.#=zopdAOcc=.#=zpFmSgq8=()

2018-08-02 22:12:29 - 6.1.7601.65536 - 3.2.6760.38310 - System.NullReferenceException: Object reference not set to an instance of an object.
   at #=zxWGmyM52fSRK6KpTrvS4xio=.#=zopdAOcc=.#=zRjvC3yCd15qVnV25odFbZoxykrGy(#=zMbt9Yxqs668ctvwFyoroyK4= #=z$s$FOPo=, #=zD5flQ9MGNRMvuwbjQaZhusz8Vp0I #=zZgl74Nw=, #=zfeWuBV$YYlp4jsTPTfVzq99zRY7Aov9MDXzed8U=[] #=zjeJIZ3oK_9TrEcIP$yU8isw=, String[] #=zxhtIsYc=)
   at #=zxWGmyM52fSRK6KpTrvS4xio=.#=zopdAOcc=.#=zpFmSgq8=()

2018-08-02 23:20:18 - 6.1.7601.65536 - 3.2.6760.38310 - System.NullReferenceException: Object reference not set to an instance of an object.
   at #=zxWGmyM52fSRK6KpTrvS4xio=.#=zopdAOcc=.#=zRjvC3yCd15qVnV25odFbZoxykrGy(#=zMbt9Yxqs668ctvwFyoroyK4= #=z$s$FOPo=, #=zD5flQ9MGNRMvuwbjQaZhusz8Vp0I #=zZgl74Nw=, #=zfeWuBV$YYlp4jsTPTfVzq99zRY7Aov9MDXzed8U=[] #=zjeJIZ3oK_9TrEcIP$yU8isw=, String[] #=zxhtIsYc=)
   at #=zxWGmyM52fSRK6KpTrvS4xio=.#=zopdAOcc=.#=zpFmSgq8=()

2018-08-02 23:23:03 - 6.1.7601.65536 - 3.2.6760.38310 - System.NullReferenceException: Object reference not set to an instance of an object.
   at #=zxWGmyM52fSRK6KpTrvS4xio=.#=zopdAOcc=.#=zRjvC3yCd15qVnV25odFbZoxykrGy(#=zMbt9Yxqs668ctvwFyoroyK4= #=z$s$FOPo=, #=zD5flQ9MGNRMvuwbjQaZhusz8Vp0I #=zZgl74Nw=, #=zfeWuBV$YYlp4jsTPTfVzq99zRY7Aov9MDXzed8U=[] #=zjeJIZ3oK_9TrEcIP$yU8isw=, String[] #=zxhtIsYc=)
   at #=zxWGmyM52fSRK6KpTrvS4xio=.#=zopdAOcc=.#=zpFmSgq8=()

2018-08-02 23:24:06 - 6.1.7601.65536 - 3.2.6760.38310 - System.NullReferenceException: Object reference not set to an instance of an object.
   at #=zxWGmyM52fSRK6KpTrvS4xio=.#=zopdAOcc=.#=zRjvC3yCd15qVnV25odFbZoxykrGy(#=zMbt9Yxqs668ctvwFyoroyK4= #=z$s$FOPo=, #=zD5flQ9MGNRMvuwbjQaZhusz8Vp0I #=zZgl74Nw=, #=zfeWuBV$YYlp4jsTPTfVzq99zRY7Aov9MDXzed8U=[] #=zjeJIZ3oK_9TrEcIP$yU8isw=, String[] #=zxhtIsYc=)
   at #=zxWGmyM52fSRK6KpTrvS4xio=.#=zopdAOcc=.#=zpFmSgq8=()

2018-08-02 23:24:09 - 6.1.7601.65536 - 3.2.6760.38310 - System.IO.IOException: Cannot create a file when that file already exists. [E:\Music Library\Music Library\MusicBeeLibrarySettings.ini]
   at #=z1qEXLyGCqval9K$8KCF_HIc=.#=zkrYP2E52SiqQ.#=zaF5beGU=.#=zBbgYooQ=(#=z5UiS6Z9kiWbVCiz9nQ== #=z5ojv9WfdkJLB, #=z5UiS6Z9kiWbVCiz9nQ== #=zRy4KgxmFYc45, Boolean #=zJ1HD9w_kxn_V)
   at #=zxWGmyM52fSRK6KpTrvS4xio=.#=zopdAOcc=.#=zsCeztEM=(#=zCB1o2rVjANFkew4mDXvYZkk= #=z9zIymzI=)
   at #=zxWGmyM52fSRK6KpTrvS4xio=.#=zUQWCLxfIDUe6(#=zCB1o2rVjANFkew4mDXvYZkk= #=z9zIymzI=)
   at #=zPf97PTXnBX60wOarf6KWxgTYoMUN.Main(String[] args)
"

In some other threads people were talking about anti-virus programs blocking it somehow. I have Avira and went into its settings and whitelisted the musicbee.exe, and the whole musicbee folder and the folder with all my music as well just in case. None of it changed anything, still the same errors.

....So yeah, I have no idea what is going on. Can anyone make sense of this? I haven't used this computer in a year and a half, I just booted up the PC today for the first time, did some windows update downloads, updated google chrome and then downloaded MusicBee and tried to launch it, and I got this.

Would super appreciate any help, I am completely out of my depth here, and I really want to continue using MusicBee I feel I cannot go back to my old program :(

Thanks a lot in advance!

MorbidLunacy

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  • Posts: 2
Hi all,
after digging some more this morning I found a Microsoft Answers page where someone had a similar ntdll.dll problem but with windows media player where it was written:

"Method 2:

Re-register the .dll files:

Dynamic link library (DLL) is a collection of small programs, which can be called upon when needed by the executable program (EXE) that is running. When one of the DLL file is corrupted, then executable program will fail to perform properly. So we need to re-register the DLL files.

 

Press Windows key + X and select Command Prompt (Admin).
At the command prompt, type the commands mentioned below and press “Enter” after each command-
regsvr32 ntdll.dll /s

regsvr32 msdxm.ocx /s

regsvr32 dxmasf.dll /s

regsvr32 wmp.dll /s

regsvr32 wmpdxm.dll /s

 

     3. After registering DLL files restart the computer and check if the issue is resolved."

I did this, and although I did not get any prompt or anything to indicate that anything changed whatsoever, when I launched MusicBee next time after restarting the computer, it works now! Yay!

So this is solved I will lock this topic I guess, hopefully if someone else has the same issue they will find this and it will help them as well :)

Steven

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thanks for that as i have seen this issue reported a few times and now there is a solution