MusicBee doesn't recognizes my phone

[Lola Be]

I have a wiko harry (android 7.0). My computer (windows eight) recognizes it, i have installed a driver.
My device doesn't show up in the navigator. I maked sure that my phone was unlocked and that MTP was selected.
Do I need to install an extension.

[Steven]

some people have said they need to have the device plugged in before starting musicbee

[Lola Be]

tried but didn't work but tnx for the help

[CritterMan]

You might have better luck mounting your phone's storage as a USB drive rather than connecting as an MTP device for syncing purposes.

[Lola Be]

I don't know if that's going to work because my computer doesn't even recognize my phone after I changed MTP to PTP on my phone and than again to MTP my computer doesn't even recognize something is insterted

[CritterMan]

Sounds like a driver issue. Uninstall the phone driver, disconnect the phone from the computer, reboot, then connect the phone and reinstall the driver.