getmusicbee.com

Support => Bug Reports => Topic started by: kingofdonair on May 21, 2021, 07:50:34 PM

Title: WIndow turns black after upgrading GPU
Post by: kingofdonair on May 21, 2021, 07:50:34 PM

After upgrading my GPU (5700xt to 6700xt), I noticed a bug/glitch where the screen will flicker for a second, and then the MusicBee window turns black. It only goes back to normal after minimizing it and opening it up again.

Here's an image of what it looks like. (https://i.imgur.com/4Ti5Dpf.png)

Title: Re: WIndow turns black after upgrading GPU
Post by: phred on May 21, 2021, 08:50:51 PM

What version of MB are you using? (Help > About)
How was MB installed? (Store, Installer, Portable)
Does it happen with all skins or just specific ones?

Title: Re: WIndow turns black after upgrading GPU
Post by: kingofdonair on May 22, 2021, 10:09:26 AM

Quote from: phred on May 21, 2021, 08:50:51 PM

What version of MB are you using? (Help > About)
How was MB installed? (Store, Installer, Portable)
Does it happen with all skins or just specific ones?

Thanks for the response.

I'm currently on v3.3.7491, which I installed through the installer. So far, I've been able to replicate the issue with the three skins I've tried.

Title: Re: WIndow turns black after upgrading GPU
Post by: Steven on May 22, 2021, 10:13:52 AM

You could try the latest version from the downloads page but it probably wont make any difference. Perhaps make sure your graphics card drivers are up to date from the card manufacturer or from your computer manufacturer

Title: Re: WIndow turns black after upgrading GPU
Post by: kingofdonair on June 06, 2021, 03:37:28 PM

I still have this issue, and troubleshooting hasn't fixed it. It may be an issue with my card, but I'm not sure why it's MusicBee in particular.

Title: Re: WIndow turns black after upgrading GPU
Post by: hiccup on June 06, 2021, 04:37:35 PM

As a way to maybe eliminate possibilities such as a corruption in your MB installation or perhaps av software interfering, you could install a portable MusicBee outside your Windows folders (preferably on a different partition/drive) and see if that one works o.k.

Title: Re: WIndow turns black after upgrading GPU
Post by: Coogan on June 06, 2021, 06:37:17 PM

Quote from: kingofdonair on May 21, 2021, 07:50:34 PM

After upgrading my GPU (5700xt to 6700xt), I noticed a bug/glitch where the screen will flicker for a second, and then the MusicBee window turns black. It only goes back to normal after minimizing it and opening it up again.

Here's an image of what it looks like. (https://i.imgur.com/4Ti5Dpf.png)

Are you using an Nvidia card?  Lot's of complaints about this type of issue on their forum with newer drivers.

Coogan

Title: Re: WIndow turns black after upgrading GPU
Post by: psychoadept on June 08, 2021, 05:07:15 PM

Quote from: Coogan on June 06, 2021, 06:37:17 PM

Are you using an Nvidia card?  Lot's of complaints about this type of issue on their forum with newer drivers.

Those are AMD cards, although for all I know the root cause may be about the same.

Title: Re: WIndow turns black after upgrading GPU
Post by: kingofdonair on June 22, 2021, 04:10:22 AM

Thanks for the suggestions guys, but unfortunately nothing makes the issue go away.

Lots of other people in this reddit thread (https://www.reddit.com/r/AMDHelp/comments/mejgr1/screen_randomly_flashing_on_asus_tuf_rx_6700xt/) are having the same issues, though mine is only persistent with MusicBee.