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Support => Questions => Topic started by: Carty on March 19, 2021, 11:15:33 AM

Title: MusicBee PC program AND Windows 10 app freezing when double clicking a file.
Post by: Carty on March 19, 2021, 11:15:33 AM

Following a Windows 10 update and reboot yesterday (boo!), MusicBee will no longer play tunes on my PC.

It all loads correctly, and I can select which song to play, but when I double click it, MusicBee is non-responsive, and nothing else on display is clickable. 

I also tried downloading the app from the Windows Store, and it's exactly the same issue.

The only way of closing it down is via the Task Manager, which shows a "very high" power usage.

My current version on the PC is 3.3.7367 (which is not the latest, I noticed)  The Windows 10 app is a fresh install.

Title: Re: MusicBee PC program AND Windows 10 app freezing when double clicking a file.
Post by: Carty on March 19, 2021, 11:29:17 AM

Additional update:

I assume the program has calmed down trying to do things, as now I can double click songs. 

However, Now I get a pop-up window that says "The source file for track 'xxxxx' could not be found.  But the files exist and are playable using other platforms...

Title: Re: MusicBee PC program AND Windows 10 app freezing when double clicking a file.
Post by: phred on March 19, 2021, 11:53:09 AM

Update to the latest 3.4 version and report back. See my sig or the first forum topic

Title: Re: MusicBee PC program AND Windows 10 app freezing when double clicking a file.
Post by: Carty on March 19, 2021, 12:01:13 PM

Will do, thanks  :)

Title: Re: MusicBee PC program AND Windows 10 app freezing when double clicking a file.
Post by: frankz on March 19, 2021, 12:57:25 PM

I think OP is using the windows store version ("The Windows 10 app...") in which case OP can't update.

OP - You say the files "exist," but do they exist in the location where MB expects to find them?  In other words, have your music files moved?  Check a file location for one of the songs that can't be found (Right Click->Edit...Properties Tab) and see if it's pointing to where the file actually is.

Title: Re: MusicBee PC program AND Windows 10 app freezing when double clicking a file.
Post by: Carty on March 22, 2021, 04:56:41 PM

I just want to be decent citizen and report back, that this problem has seemed to correct itself.  So I just want to say thanks to those who replied.

Now it's time to read a few more sections on this forum and make a few interesting tweaks.  :)