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Support => Portable Devices => Topic started by: eyevandy on March 11, 2021, 01:19:34 PM

Title: New router; can't sync
Post by: eyevandy on March 11, 2021, 01:19:34 PM
I recently upgraded my router from a Mikrotik Hex S to a Ubiquiti EdgeRouter 4. Wifi sync was working fine before the switch but now the app is giving me the "Server not found" message.

I double checked everything (Windows firewall, etc.) and re-added my device through wired sync, which works fine. All signs point to it being some kind of rule on my new router that blocks the traffic. I'm about a 5/10 on networking knowledge and it's not clear to me what I should be tweaking. I used both routers with basically the default settings.

Any suggestions or thoughts on settings in my new router that might be blocking the connection?
Title: Re: New router; can't sync
Post by: phred on March 11, 2021, 01:41:18 PM
Have you performed a wired sync? Typically before a WiFi sync can take place, a wired sync (or preview) is necessary. Do a wired preview. If that's successful, then try a WiFi sync.
Title: Re: New router; can't sync
Post by: eyevandy on March 11, 2021, 02:32:44 PM
Have you performed a wired sync? Typically before a WiFi sync can take place, a wired sync (or preview) is necessary. Do a wired preview. If that's successful, then try a WiFi sync.
Yes, that works fine.
Title: Re: New router; can't sync
Post by: hiccup on March 11, 2021, 02:36:47 PM
Maybe check if UPnP on the router is activated/allowed and see if that makes a difference?
Title: Re: New router; can't sync
Post by: eyevandy on March 12, 2021, 06:23:16 PM
Maybe check if UPnP on the router is activated/allowed and see if that makes a difference?
UPnP wasn't on ... but it's still not working.

I'm guessing WiFi sync is the only way to reverse sync from PowerAmp, right?
Title: Re: New router; can't sync
Post by: phred on March 12, 2021, 06:40:07 PM
I'm guessing WiFi sync is the only way to reverse sync from PowerAmp, right?
PowerAmp and GoneMad are the only two that will reverse sync.
Title: Re: New router; can't sync
Post by: MaraDavenport on January 16, 2023, 09:23:57 PM
Hey there! Sorry to hear you're having trouble syncing your router. It sounds like there might be some kind of rule or setting on your new router that's blocking the traffic. Have you tried reaching out to the Admin for 192.168.8.1 (https://routeripnet.com/ip/192-168-8-1/) for help? They might be able to point you in the right direction or offer some troubleshooting tips. It's also worth double checking all your settings and making sure everything is configured correctly. Good luck, and keep us updated on your issue. Waiting for your reply!