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Support => Tips and Tricks => Topic started by: joe6pac on January 10, 2021, 09:21:37 PM

Title: Updaing Album Art: "Invalid Picture" and assorted "Access is denied errors."
Post by: joe6pac on January 10, 2021, 09:21:37 PM

I'm a new user to MusicBee using Windows 10.  When adding Album Art, at times, I would encounter "Invalid Picture" and "Access is denied" messages.   I reinstalled MusicBee several times; once via the Microsoft Store, but to no avail, the problem was persistent.  Then by chance, I discovered and resolved the problem.  As it turned out, while reviewing the permissions my music folder (_MP3_Music), I discovered one user was not set correctly; no Modify or Write privileges.  Once I corrected to Full control, it's been smooth sailing ever since!  

The same condition was discovered on my laptop; resolved using the same solution!

          (https://i.imgur.com/rrRh52M.jpg)

Title: Re: Updaing Album Art: "Invalid Picture" and assorted "Access is denied errors."
Post by: MujikMusical on January 11, 2021, 02:10:26 AM

wow, that's great. Thank you for sharing this tip with us. For sure this must be helpful to others especially like me who is a newbie.

Title: Re: Updaing Album Art: "Invalid Picture" and assorted "Access is denied errors."
Post by: phred on January 11, 2021, 03:21:44 AM

You'd both be better off using the frequently updated Portable version. As long as you place it outside of a Windows controlled directory (such as x:\MusicBee) no permissions are necessary.

Title: Re: Updaing Album Art: "Invalid Picture" and assorted "Access is denied errors."
Post by: frankz on January 11, 2021, 03:40:32 AM

I don't know if that applies here as it was music files and not mb library files that lacked proper permissions.

Title: Re: Updaing Album Art: "Invalid Picture" and assorted "Access is denied errors."
Post by: joe6pac on January 11, 2021, 05:01:42 AM

Initially, I thought I had a buggy product. Other posts referenced this problem, but their solutions didn't work for me.  I read that support was unable to assist because no problem found (worked as should). The errors didn't happen every time, but enough to be troublesome.  My situation is resolved, finally; now a happy camper.   MB now works like a champ!  Love the program!  May save someone else lots of time and frustration.

Title: Re: Updaing Album Art: "Invalid Picture" and assorted "Access is denied errors."
Post by: MujikMusical on January 13, 2021, 02:39:37 AM

Quote from: joe6pac on January 11, 2021, 05:01:42 AM

Initially, I thought I had a buggy product. Other posts referenced this problem, but their solutions didn't work for me.  I read that support was unable to assist because no problem found (worked as should). The errors didn't happen every time, but enough to be troublesome.  My situation is resolved, finally; now a happy camper.   MB now works like a champ!  Love the program!  May save someone else lots of time and frustration.

Great, that's good to hear then. Congrats.. Well, honestly that's why I really love MusicBee for it is user-friendly.

Title: Re: Updaing Album Art: "Invalid Picture" and assorted "Access is denied errors."
Post by: joe6pac on January 14, 2021, 03:59:02 AM

Quote from: phred on January 11, 2021, 03:21:44 AM

You'd both be better off using the frequently updated Portable version. As long as you place it outside of a Windows controlled directory (such as x:\MusicBee) no permissions are necessary.

That's useful information, but as a newbie, how would one reasonable come to that conclusion?  You're speaking as an insider.  Three download options were offered, but the reasons to chose one over the others wasn't apparent, so the first choice must be the default, right?  Seemed logical to me.  The bottom line is, I found the problem and now MB works great.  Thanks!