getmusicbee.com
Support => Questions => Topic started by: PhilParma on December 19, 2020, 11:04:23 PM
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I just set up a new desktop the other day. I installed MusicBee, and when trying to play any of my files, the file plays for about 2 seconds, and the it pauses. Then, if I try to play any file, I get this error: "BASS_ERROR_START"
Here is a screenshot of the error:
(https://i.imgur.com/v4TAcEd.jpg)
Does anyone know how I might fix this?
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Maybe I should have put this in the Questions forum rather than Bugs because it seems as though this problem isn't specific to MusicBee. For example:
1) when starting a youtube video, the audio will sometimes cut out after a second or two. But if I arrow back a few seconds in the video timeline, then the audio runs though fine.
2) On Microsoft's Groove Music application, sometimes, a second or two after starting to play a track, the audio cuts out for moment, but then it kicks right back in.
On MusicBee, the audio doesn't kick back in. It stops and then the application errors out, as noted.
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Your antivirus is probably blocking a needed file incorrectly. Whitelist your MB directory and try.
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My suggestions are to make sure your audio driver is up to date and also try using DirectSound or other output modes in the Player preferences
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I added a security exclusion for the folder that all of my music files are stored in and that seems to have solved it. The problems that I'm having with youtube must be a separate issue.
Thanks.
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I added a security exclusion for the folder that all of my music files are stored in and that seems to have solved it.
White listing the directory where your music is stored would not resolve the problem as the music files are not executables. But if it works it works. When it does happen again, do what frankz suggested - whitelist the directory in which MB is installed.
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White listing the directory where your music is stored would not resolve the problem as the music files are not executables. But if it works it works. When it does happen again, do what frankz suggested - whitelist the directory in which MB is installed.
Ok thanks. If it happens again I'll whitelist MusicBee as well.
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Mine is doing the same, with a new Yamaha receiver. Any advice?
UPDATE: Did as Steven suggested above, and it is now working and not repeating. The laptop would go into sleep mode as well, and would cause a disconnect (the stereo system would stop playing, then the laptop would switch to internal speakers), fixed this by not allowing the laptop to sleep. As a side note, thanks Steven for assistance, as well as a great music player!
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Is this error specific to v3.3?
I've been using MB since 2017 and never saw this error 'til I did a fresh install of v3.3.7491 yesterday.
Since then I've had this error pop-up half a dozen times or more while I've been building my library/configuring MB etc.
Thanks.
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Apply the patch for the latest 3.4. See my signature.
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Thanks phred. 👍