getmusicbee.com

Support => Portable Devices => Topic started by: Mike62226 on August 08, 2019, 06:11:49 AM

Title: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 08, 2019, 06:11:49 AM
Hi -

I've been chipping away at this for a couple of hours and finally need to surrender and ask for help.  

Due to an unrelated problem with a Windows 10 update, the OS on my laptop had to be reinstalled from scratch, so I'm in the process of reinstalling all programs.  I installed MB this evening* and have not been able to get MB to recognize my Pioneer XDP-100R under "Computer".  I've used MB and the XDP together since I bought it in 2016, so I know it works.  (Except now it doesn't.)

What I can do:
-See the device in File Manager
-Play music from the SD card in the device in MB.  (By right clicking in File Mgr and selecting Play.)

What I have done:
-Rebooted the computer multiple times.
-Restarted the device.
-Opened and closed MB multiple times.
-Made sure MTP is checked on the device.  (Android OS)

MB 3.3.7115
Windows 10.0.18362 Build 18362

Any ideas would be greatly appreciated.

Mike
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 09, 2019, 05:23:51 PM
New info:

When the device is plugged in, if I *UNCHECK* MTP, a couple of things happen.  

1) It immediately appears in Musicbee.  However, MB doesn't see any music or podcasts.  (There are 10k songs and a couple dozen podcasts on the unit's SD card.)
2) In File Explorer, the unit changes from XDP-100 with visibility/access to both internal storage and the SD card (where all music is stored) to "MTP USB Device" with visibility of the internal storage only.  No view or access to the music/podcasts.

If I check/uncheck the MTP box, the view changes back and forth in MB and File Explorer.

Really could use some ideas here.  Everything else has reinstalled without problems, but this is just not working yet.  

Thanks
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 09, 2019, 05:59:45 PM
check the error log (help/ support/ view error log)
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 09, 2019, 06:11:23 PM
Hi, Steven! 

This is from today.  I assume these may be repeating from my turning MTP on and off.

8/9/2019 7:56:41 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 8:02:27 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 8:08:25 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 8:15:22 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 8:20:53 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 8:21:33 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 10:15:03 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 10:28:53 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 10:33:28 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 10:36:35 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 10:58:01 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 11:07:09 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 11:11:07 AM - Unable to initialise device=A device which does not exist was specified. (Exception from HRESULT: 0x800701B1)
8/9/2019 11:12:08 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 11:15:47 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 11:38:03 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 11:45:26 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 11:48:26 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
8/9/2019 11:49:19 AM - Unable to initialise device=Exception from HRESULT: 0x80042009
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 09, 2019, 06:14:56 PM
Thats the same problem someone else is having. Can you run this debug version and send me the "Line=" value in the error log

https://www.mediafire.com/file/ly6t6bc8rngpajq/MusicBeeDebugSync.zip/file
unzip and replace musicbee.exe where it is installed
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 09, 2019, 08:06:25 PM
Followed your instructions, then...

-Started MB
-Plugged in the device.  (MTP was unchecked)
-Changed MTP to Checked on the device
-Ran the error log.  See below.

8/9/2019 2:03:37 PM - Line=21
8/9/2019 2:03:37 PM - Unable to initialise device=Exception from HRESULT: 0x80042009
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 09, 2019, 10:29:52 PM
i should be able to address this tomorrow
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 09, 2019, 10:43:48 PM
:)  Let me know if you need me to try anything.  I've got a screen print of MB and File Explorer with and without MTP checked, if that would help.  It doesn't look like I can provide an attachment here.  Let me know if you want it.  

Have a good night....
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 10, 2019, 09:29:36 AM
try this version:
https://getmusicbee.com/patches/MusicBee33_Patched.zip

unzip and replace the existing musicbee application files

I suggest you either do a Sync or a Preview just to make sure the issue isnt pushed further along from device initialisation
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 10, 2019, 02:31:23 PM
OK, some progress here.  After applying the files....

- With MTP checked, the device shows up.
- The subdirectories are:  Audiobooks, Music, Podcasts...then SD Card 1, Storage, Video

However:

- No contents are shown under Music or Podcasts.  (I never had any Audiobooks.)
- The SD Card 1 shows no content.  (This is where 10k+ songs and the podcasts are.)
- The Storage twisty opens to show subdirectories, but...
  *No content under Podcasts.
  *No content under Playlists
  *Under Music, the artist name is there.  The subdirectories for albums is there.  When you select
    the album, it shows "No Tracks".
  *Note:  I looked via Explorer and the * items above match what shows up in Explorer on the     
    Internal drive.
- Video show no content.  (I don't use the device for Video.)

There's a very long error log.  Here's the first:

8/10/2019 8:11:12 AM - 10.0.18362.0 - 3.3.7161.17001D - System.Runtime.InteropServices.COMException (0x80042009): Exception from HRESULT: 0x80042009
   at PortableDeviceApiLib.IPortableDeviceProperties.GetValues(String pszObjectID, IPortableDeviceKeyCollection pKeys, IPortableDeviceValues& ppValues)
   at #=z_dUGJCJaYu2DdQHLNd1EkA4szO2H.#=zQEevak502$8X(String #=zkj8v9Es=, IPortableDeviceKeyCollection #=zOitMSek=)
   at #=z_dUGJCJaYu2DdQHLNd1EkA4szO2H.#=zu5cVopaNNXUH(String #=zYWh8APjyBI4a)
   at #=z_dUGJCJaYu2DdQHLNd1EkA4szO2H.#=zAB_6OWg=(#=zDqnFHiWv_MRbRGb_gyejp4k= #=zBBgr0kQ=)
   at #=zCv_XlrG1EOt82PvYLjv$j8w=.#=zAB_6OWg=()
   at #=zn$4IfZMuJrAZ8NCk3nzbl9k=.#=zeDYrPrBbBixP(#=zF508c5E= #=zBPWMdjo=, Boolean #=zMvvSb4aWjNO28JoxMg==)

And the last:

8/10/2019 8:19:13 AM - 10.0.18362.0 - 3.3.7161.17001D - System.Runtime.InteropServices.COMException (0x80042009): Exception from HRESULT: 0x80042009
   at PortableDeviceApiLib.IPortableDeviceProperties.GetValues(String pszObjectID, IPortableDeviceKeyCollection pKeys, IPortableDeviceValues& ppValues)
   at #=z_dUGJCJaYu2DdQHLNd1EkA4szO2H.#=zQEevak502$8X(String #=zkj8v9Es=, IPortableDeviceKeyCollection #=zOitMSek=)
   at #=z_dUGJCJaYu2DdQHLNd1EkA4szO2H.#=zKfkQEfsPtPTF(#=zDqnFHiWv_MRbRGb_gyejp4k= #=zBBgr0kQ=, #=zabPgEBjVnLcbMC7FrAcqADKQ5Eef #=z_FUXSZ8=, #=zQ3h34qDFEA9h #=zkvzsXCroUvU5, List`1 #=z2OvbwqA=)
   at #=z_dUGJCJaYu2DdQHLNd1EkA4szO2H.#=zKfkQEfsPtPTF(#=zDqnFHiWv_MRbRGb_gyejp4k= #=zBBgr0kQ=, #=zabPgEBjVnLcbMC7FrAcqADKQ5Eef #=z_FUXSZ8=, #=zQ3h34qDFEA9h #=zkvzsXCroUvU5)
   at #=zCv_XlrG1EOt82PvYLjv$j8w=.#=z6p56Fxs=(#=zQ3h34qDFEA9h #=zBbcXoipaHHxK)
   at #=zCv_XlrG1EOt82PvYLjv$j8w=.#=z6p56Fxs=(Boolean #=zPTygyZ_x0GnM)
   at #=zjVQku3Gyot8lRwzkboXU6t5250Jl.#=qOzeHKZrpzS$aE0zmig1mG2yqAFAzeDAFrYPrxUDKl6o=._Lambda$__0()

Just let me know if you need the whole thing. 

Thanks!
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 10, 2019, 03:25:23 PM
try this version:
https://getmusicbee.com/patches/MusicBee33_Patched.zip
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 10, 2019, 03:46:06 PM
No joy.  

I don't see any difference from the previous version.  

I did just notice that when I select the player, to the right of the Synchronise Music check box (under the preview button), it shows "10,684 files, 30d 4:18, 94.5 GB"  I'm not sure if it's reading that from the player or the source.  

Error log from this session....

First:

8/10/2019 9:31:46 AM - 10.0.18362.0 - 3.3.7161.27690D - System.Runtime.InteropServices.COMException (0x80042009): Exception from HRESULT: 0x80042009
   at PortableDeviceApiLib.IPortableDeviceProperties.GetValues(String pszObjectID, IPortableDeviceKeyCollection pKeys, IPortableDeviceValues& ppValues)
   at #=zCR_fynNpXyLZaOivliTG7Mdn_5y0.#=zkFZ791IqY6M8(String #=zRUpgyNM=, IPortableDeviceKeyCollection #=zRrmeNAQ=)
   at #=zCR_fynNpXyLZaOivliTG7Mdn_5y0.#=zNIHcIPhKfk4D(String #=z0h$zq9ON2yb0)
   at #=zCR_fynNpXyLZaOivliTG7Mdn_5y0.#=zDDOK_uI=(#=z1nFRMLgJhwlASUXsLO$dpC8= #=zJla4ZXA=)
   at #=znLvSvf8TIj7pbR9$uwK6sJc=.#=zDDOK_uI=()
   at #=zQGPVKZkNt5wgV$AK027C5bo=.#=z94g9Z0mBj12K(#=zpjCuKB4= #=zW4mJfuQ=, Boolean #=zLMkWEmG24n34WUX0Rw==)

Last:

8/10/2019 9:34:38 AM - 10.0.18362.0 - 3.3.7161.27690D - System.Runtime.InteropServices.COMException (0x80042009): Exception from HRESULT: 0x80042009
   at PortableDeviceApiLib.IPortableDeviceProperties.GetValues(String pszObjectID, IPortableDeviceKeyCollection pKeys, IPortableDeviceValues& ppValues)
   at #=zCR_fynNpXyLZaOivliTG7Mdn_5y0.#=zkFZ791IqY6M8(String #=zRUpgyNM=, IPortableDeviceKeyCollection #=zRrmeNAQ=)
   at #=zCR_fynNpXyLZaOivliTG7Mdn_5y0.#=zjq2I$OqU71wN(#=z1nFRMLgJhwlASUXsLO$dpC8= #=zJla4ZXA=, #=zCU4$qgZUDvncx4PnGSbZB3dfEFWF #=zadocuoc=, #=zrS3bYc6StyLh #=zlM9iNSV7uJhh, List`1 #=zJpvwE2Y=)
   at #=zCR_fynNpXyLZaOivliTG7Mdn_5y0.#=zjq2I$OqU71wN(#=z1nFRMLgJhwlASUXsLO$dpC8= #=zJla4ZXA=, #=zCU4$qgZUDvncx4PnGSbZB3dfEFWF #=zadocuoc=, #=zrS3bYc6StyLh #=zlM9iNSV7uJhh)
   at #=znLvSvf8TIj7pbR9$uwK6sJc=.#=zPe8iA9c=(#=zrS3bYc6StyLh #=z4AGPCjAjSQQ0)
   at #=znLvSvf8TIj7pbR9$uwK6sJc=.#=zPe8iA9c=(Boolean #=zB7UDKFBQIatm)
   at #=zY_yU1peat9R6rVxqgwr81KfbGp2X.#=q1CDjAtv96KHpONm1Jy9U4PfIMJ8FYQQJhrhUdswxnS4=._Lambda$__0()
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 10, 2019, 05:36:01 PM
could you run this debug version  -you just need to start up musicbee and wait a minute before sending me the info at the end of the error log

https://www.mediafire.com/file/sx2trtrijyd7gnu/MusicBeeDebugSync.zip/file
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 10, 2019, 05:42:36 PM
Here are the last 10 lines.  Let me know if you need additional.....

8/10/2019 11:41:15 AM - o6E7E1,o6E7E2
8/10/2019 11:41:15 AM - o6E7E1,o6E7E3
8/10/2019 11:41:15 AM - o6E7E4,o6E7E5
8/10/2019 11:41:15 AM - o6E7E6,o6E7E7
8/10/2019 11:41:15 AM - o6E7E6,o6E7E8
8/10/2019 11:41:15 AM - o6E7E9,o6E7EA
8/10/2019 11:41:15 AM - o6E7EB,o6E7EC
8/10/2019 11:41:15 AM - o6E7F0,o6E7F1
8/10/2019 11:41:15 AM - o6E7F5,o6E7F6
8/10/2019 11:41:15 AM - o6E7F5,o6E7F7
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 10, 2019, 06:29:03 PM
That looks as expected. If you just do a sync preview or click on the device Music node, to the results look as expected ie. is it only once you have started the sync that things do wrong?
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 10, 2019, 06:35:28 PM
Just to clarify, I have not attempted a sync.  Originally, you'll recall I couldn't get it to recognize the device at all.   

Since you made the changes this morning and MB is "seeing" the device, I've been gunshy about attempting a sync for fear I'll wipe out what's on the device.  At least at the moment, I can play what's there and wanted to avoid having nothing until it's figured out. 

BTW, I did a reboot and opened MB.  This showed up in the log, if it's meaningful:

(Let me know if you want me to sync.)

8/10/2019 12:32:08 PM - o1,o6E7F0
8/10/2019 12:32:08 PM - o1,o6E7F5
8/10/2019 12:32:08 PM - s20001,o6998A
8/10/2019 12:32:08 PM - s20001,o6998A
8/10/2019 12:32:09 PM - 10.0.18362.0 - 3.3.7161.31598D - System.Runtime.InteropServices.COMException (0x80042009): Exception from HRESULT: 0x80042009
   at PortableDeviceApiLib.IPortableDeviceProperties.GetValues(String pszObjectID, IPortableDeviceKeyCollection pKeys, IPortableDeviceValues& ppValues)
   at #=ze0Dt7lPSf5eP$8ro6evGLpjcjSTx.#=zd85h3fV8xHWx(String #=zLYiW2$E=, IPortableDeviceKeyCollection #=zuDF7i7M=)
   at #=ze0Dt7lPSf5eP$8ro6evGLpjcjSTx.#=zIYjmhZCQxyuW(String #=zqZgXYtDjxDE_)
   at #=ze0Dt7lPSf5eP$8ro6evGLpjcjSTx.#=zV5Q9Gow=(#=zhfQpPf2botB9v4bAdO7bNsA= #=z6v1SP$Q=)
   at #=zohLccN$9mbHnSlEhsvqoYW0=.#=zV5Q9Gow=()
   at #=zMaXN5$bKoAzvc3ZBhT$PgtQ=.#=zr$uJVaFnhvDk(#=zeiPRSGc= #=zRMqldy8=, Boolean #=zW$JWmmi2f7_TVd0e4Q==)
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 10, 2019, 07:03:56 PM
another debug version - can you send me all the new info in the log once it fails

https://www.mediafire.com/file/sx2trtrijyd7gnu/MusicBeeDebugSync.zip/file
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 10, 2019, 08:26:18 PM
Here you go....

8/10/2019 2:25:30 PM - get folder=XDP-100R\Internal storage\
8/10/2019 2:25:30 PM - s10001,o1
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\Music\
8/10/2019 2:25:30 PM - s10001,o2
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\Podcasts\
8/10/2019 2:25:30 PM - s10001,o3
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\Ringtones\
8/10/2019 2:25:30 PM - s10001,o4
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\Alarms\
8/10/2019 2:25:30 PM - s10001,o5
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\Notifications\
8/10/2019 2:25:30 PM - s10001,o6
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\Pictures\
8/10/2019 2:25:30 PM - s10001,o7
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\Movies\
8/10/2019 2:25:30 PM - s10001,o8
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\Download\
8/10/2019 2:25:30 PM - s10001,o9
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\DCIM\
8/10/2019 2:25:30 PM - s10001,oD
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\Android\
8/10/2019 2:25:30 PM - s10001,o23
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\e-onkyo music\
8/10/2019 2:25:30 PM - s10001,oA5F
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\bmwgroup\
8/10/2019 2:25:30 PM - s10001,oA74
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\Playlists\
8/10/2019 2:25:30 PM - s10001,oC7F
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\Onkyo\
8/10/2019 2:25:30 PM - s10001,o58D6
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\.HhTjqSRo6dybqDAV2ImUSREmnZU=\
8/10/2019 2:25:30 PM - s10001,o58D7
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\Log\
8/10/2019 2:25:30 PM - s10001,oBDB7
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\Books\
8/10/2019 2:25:30 PM - s10001,oBDB8
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\kindle\
8/10/2019 2:25:30 PM - s10001,o104E9
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\amazonmp3\
8/10/2019 2:25:30 PM - s10001,o152E4
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\amazon\
8/10/2019 2:25:30 PM - s10001,o7FAA1
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\apks\
8/10/2019 2:25:30 PM - s10001,o7FB86
8/10/2019 2:25:30 PM - XDP-100R\Internal storage\Audible\
8/10/2019 2:25:32 PM - get folder=XDP-100R\SD card 1\
8/10/2019 2:25:32 PM - s20001,o6998A
8/10/2019 2:25:32 PM - GetContentProperties: -2147213303
8/10/2019 2:25:32 PM - get folder=XDP-100R\SD card 1\
8/10/2019 2:25:32 PM - s20001,o6998A
8/10/2019 2:25:32 PM - GetContentProperties: -2147213303
8/10/2019 2:25:32 PM - get folder=XDP-100R\SD card 1\
8/10/2019 2:25:32 PM - s20001,o6998A
8/10/2019 2:25:32 PM - GetContentProperties: -2147213303
8/10/2019 2:25:32 PM - get folder=XDP-100R\SD card 1\
8/10/2019 2:25:32 PM - s20001,o6998A
8/10/2019 2:25:32 PM - GetContentProperties: -2147213303
8/10/2019 2:25:32 PM - get folder=XDP-100R\SD card 1\
8/10/2019 2:25:32 PM - s20001,o6998A
8/10/2019 2:25:32 PM - GetContentProperties: -2147213303
8/10/2019 2:25:32 PM - get folder=XDP-100R\SD card 1\
8/10/2019 2:25:32 PM - s20001,o6998A
8/10/2019 2:25:32 PM - GetContentProperties: -2147213303
8/10/2019 2:25:32 PM - 10.0.18362.0 - 3.3.7161.34204D - System.Runtime.InteropServices.COMException (0x80042009): Exception from HRESULT: 0x80042009
   at PortableDeviceApiLib.IPortableDeviceProperties.GetValues(String pszObjectID, IPortableDeviceKeyCollection pKeys, IPortableDeviceValues& ppValues)
   at #=zC_ARvjvF1lGS19hDijvIcC9cYvE0.#=z8oN1$pxPWV98(String #=zxTS8JuE=, IPortableDeviceKeyCollection #=zUSXh2KY=)
   at #=zC_ARvjvF1lGS19hDijvIcC9cYvE0.#=zpDb24xUfGDO6(String #=zosrAeHdZP1_H)
   at #=zC_ARvjvF1lGS19hDijvIcC9cYvE0.#=zPYNFJXc=(#=zdetDk6vzvEq6Lh$Rb0B2tNU= #=zLrfKxrs=)
   at #=zROQy1AVQ_KX5xFcPRCHjbmU=.#=zPYNFJXc=()
   at #=zy$yQkuMuQzIZ9uLwuwtPFuE=.#=zNh0pp_PGxVwH(#=zpjCuKB4= #=zEdsjoLo=, Boolean #=zg7j164tX54cs7e1SDg==)

8/10/2019 2:25:33 PM - get folder=XDP-100R\Internal storage\
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 10, 2019, 08:52:39 PM
so it looks like the internal storage is fine but the issue is with the sd card. Can you access the sd card from windows explorer?
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 10, 2019, 08:55:16 PM
All along, yes. 

I just went back and confirmed, I can access and play (in MB) both music and podcasts via Explorer.
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 10, 2019, 09:25:44 PM
At this point i dont think i can help further but if i do think of more things to try i will post on this topic.
Someone else with a similar problem is able to use v3.2 so you could try that version - you can get the download links from the first forum topic
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 10, 2019, 09:31:59 PM
Damn.  Frustrating since it's worked flawlessly for several years.  I haven't been in the forum since it just worked. 

Do you have an opinion on whether this is related to the Win 10 update (1903) that could clear up with the next update from Microsoft?  Or from what you see is it an issue between MB and the device?  Just trying to figure out what I might watch for. 

I'll look for the 3.2 version and will give it a shot.  I'll post results here either way. 

Thanks for all the time and effort -

Mike
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 13, 2019, 03:48:56 AM
Steven -

Do I need to uninstall MB before I run the 3.2 executable?  I went back to the version thread, downloaded 3.2 and ran it, but when I open the program it shows version 3.3.7161.

Thanks
Title: Re: Device not recognized after fresh Win 10 installation
Post by: JlMN on August 16, 2019, 04:19:50 AM
Yes, you need to uninstall the current version, since the installer will automatically skip files it finds newer and etc.

What I would suggest also, is backup your current settings of MusicBee, this way when you install v3.2 you can then load those older settings, this way you don't have to start from scratch setting up music bee and your playlists and etc.

To save settings: Edit > Saved Settings > [Save] Settings Snapshot

To load settings: Edit > Saved Settings > [Load] Settings Snapshot

Good luck.
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 16, 2019, 04:01:28 PM
Very helpful!  Thank you!!
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 16, 2019, 04:54:35 PM
Uninstalled MB.
Reinstalled MB v3.2 from the last link in that version post. 
Applied the settings. 

I'm back to no visibility of the device at all.  I've rebooted the unit, turned MTP on/off/on.  Nothing.  Comes up immediately in File Explorer with full access to the files and the ability to play music/podcasts in MB.

Unfortunately, it looks like I'm going to have to switch software.  Sorry to have to go. 
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 16, 2019, 05:15:33 PM
Last second success!! 

I happened to look in on a recent similar Forum post regarding a Galaxy phone that wasn't showing up.  The "try version 3.2" was suggested there, as well.  There was also a note from Steven that MTP had to be enabled manually in that version.  I did that and suddenly everything was back to normal.  The Pioneer DAP shows up as a Portable Device.   The SD card is accessible and I can see the music and podcast. 

I just started a sync.  It appears to be resynching everything, so this will take a while.  Hopefully, I won't end up with duplicates, but we'll see. 

Steven-  Wouldn't this seem to indicate that the issue is with the 3.3 version of MB and not an issue with the Win 10 1903 update?  (Not that you said it was, that was my default "blame Microsoft" position.)

Thanks, again JIMN! 
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 17, 2019, 09:11:17 AM
the usage of the MTP API has been updated in v3.3+ to make synching a faster. For reasons unknown, its not working for a few devices (only 2 people have reported issues).
As I cant reproduce this issue myself its not easily solved, and unless many more people report this issue and someone is willing to spend time helping me debug the issue, then it will likely remain unsolved
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 17, 2019, 03:31:38 PM
Final steps and results for anyone that goes through this in the future....

The "full sync" that I referenced in the last post was due to the fact that the device sync path had defaulted back to "Internal Storage".  I had assumed that since I applied the Settings that I had saved that would have remained as "SD Card 1", but it didn't.  (Steven-  Path should maybe be part of what is saved with settings??)  As a result, it was syncing a second copy of the music to Internal Storage until it maxed out, then started failing the songs.  I ended up having to delete everything from Internal Storage, change the path back to SD Card 1 and re-synced last night. 

I did a random review and test this morning, and it appears everything is back to 100%. 

Steven -  I'm happy to work through any additional debug with you, if you want to invest the time on your end.  If that doesn't occur, I'm wondering if there will be any way going forward to anticipate if future updates are likely to work or if I'm just going to have to try it and take my chances I'll need to go back through a version of this if it isn't functional. 
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 17, 2019, 07:14:36 PM
Steven -  I'm happy to work through any additional debug with you, if you want to invest the time on your end.  If that doesn't occur, I'm wondering if there will be any way going forward to anticipate if future updates are likely to work or if I'm just going to have to try it and take my chances I'll need to go back through a version of this if it isn't functional.
if you are happy to set up a portable installation for the purpose of testing, i can create a test version in the next few days (maybe even tomorrow)
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 18, 2019, 10:39:12 AM
To start with I have created 2 debug versions - one for v3.2 and one for v3.3 in order to compare the initialisation.
If you havent already done so, I suggest you install v3.3 using the portable installer so its separate from v3.2
All you need to do is start MusicBee, wait a minute and then send me the new info at the end of error log in both cases - let me know which log is for v3.2 and which is v3.3


https://www.mediafire.com/file/j615zvbatptxpx5/MusicBeeDebugSync3_2.zip/file
unzip and replace musicbee.exe in the v3.2 location

https://www.mediafire.com/file/6c0fmyirgpypfqx/MusicBeeDebugSync3_3.zip/file
unzip and replace musicbee.exe in the v3.3 location
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 18, 2019, 09:12:48 PM
Just saw your note.  Here ya go....

3.2 Error Log:

8/18/2019 3:08:23 PM - device name=Portable Device
8/18/2019 3:08:23 PM - 26d4979a-e643-4626-9e2b-736dc0c92fdc-7=O&P Innovations*
8/18/2019 3:08:23 PM - 26d4979a-e643-4626-9e2b-736dc0c92fdc-8=XDP-100R*
8/18/2019 3:08:23 PM - 26d4979a-e643-4626-9e2b-736dc0c92fdc-9=OLCI001585JP*
8/18/2019 3:08:23 PM - 26d4979a-e643-4626-9e2b-736dc0c92fdc-3=1.0*
8/18/2019 3:08:23 PM - model=XDP-100R
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=null int
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-4=Internal storage*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-3=DEVICE*
8/18/2019 3:08:23 PM - storage[0]=s10001,Portable Device\Internal storage\
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Music*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Podcasts*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Ringtones*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Alarms*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Notifications*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Pictures*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Movies*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Download*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=DCIM*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Android*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=e-onkyo music*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=bmwgroup*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Playlists*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Onkyo*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=.HhTjqSRo6dybqDAV2ImUSREmnZU=*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Log*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Books*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=kindle*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=amazonmp3*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=amazon*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=apks*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Audible*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=null int
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-4=SD card 1*
8/18/2019 3:08:23 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-3=DEVICE*
8/18/2019 3:08:23 PM - storage[1]=s20001,Portable Device\SD card 1\
8/18/2019 3:08:24 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Android*
8/18/2019 3:08:24 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Playlists*
8/18/2019 3:08:24 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Music*
8/18/2019 3:08:24 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Podcasts*
8/18/2019 3:08:24 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Audiobooks*
8/18/2019 3:08:24 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Video*
8/18/2019 3:08:24 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12=Photos*
8/18/2019 3:08:24 PM - device name=MS RAID Drive
8/18/2019 3:08:24 PM - 26d4979a-e643-4626-9e2b-736dc0c92fdc-7=WD      *
8/18/2019 3:08:24 PM - 26d4979a-e643-4626-9e2b-736dc0c92fdc-8=My Book Duo 0A10*
8/18/2019 3:08:24 PM - 26d4979a-e643-4626-9e2b-736dc0c92fdc-9=WUA251500564*
8/18/2019 3:08:24 PM - 26d4979a-e643-4626-9e2b-736dc0c92fdc-3=1033*
8/18/2019 3:08:24 PM - model=My Book Duo 0A10

3.3 error log:

8/18/2019 3:11:51 PM - 26d4979a-e643-4626-9e2b-736dc0c92fdc-5
8/18/2019 3:11:52 PM - 26d4979a-e643-4626-9e2b-736dc0c92fdc-4
8/18/2019 3:11:52 PM - 26d4979a-e643-4626-9e2b-736dc0c92fdc-7
8/18/2019 3:11:52 PM - 31=O&P Innovations
8/18/2019 3:11:52 PM - 26d4979a-e643-4626-9e2b-736dc0c92fdc-8
8/18/2019 3:11:52 PM - 31=XDP-100R
8/18/2019 3:11:52 PM - 26d4979a-e643-4626-9e2b-736dc0c92fdc-9
8/18/2019 3:11:52 PM - 31=OLCI001585JP
8/18/2019 3:11:52 PM - 26d4979a-e643-4626-9e2b-736dc0c92fdc-3
8/18/2019 3:11:52 PM - 31=1.0
8/18/2019 3:11:52 PM - device name=
8/18/2019 3:11:52 PM - device name=XDP-100R
8/18/2019 3:11:52 PM - 31=s10001
8/18/2019 3:11:52 PM - 31=s20001
8/18/2019 3:11:53 PM - model=XDP-100R
8/18/2019 3:11:53 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:53 PM - 10=null
8/18/2019 3:11:53 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-4
8/18/2019 3:11:53 PM - 31=Internal storage
8/18/2019 3:11:53 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-3
8/18/2019 3:11:53 PM - 31=DEVICE
8/18/2019 3:11:53 PM - storage[0]=s10001,XDP-100R\Internal storage\
8/18/2019 3:11:53 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:53 PM - 31=Music
8/18/2019 3:11:53 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:53 PM - 31=Podcasts
8/18/2019 3:11:54 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:54 PM - 31=Ringtones
8/18/2019 3:11:54 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:54 PM - 31=Alarms
8/18/2019 3:11:54 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:54 PM - 31=Notifications
8/18/2019 3:11:54 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:54 PM - 31=Pictures
8/18/2019 3:11:54 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:54 PM - 31=Movies
8/18/2019 3:11:54 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:54 PM - 31=Download
8/18/2019 3:11:54 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:55 PM - 31=DCIM
8/18/2019 3:11:55 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:55 PM - 31=Android
8/18/2019 3:11:55 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:55 PM - 31=e-onkyo music
8/18/2019 3:11:55 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:55 PM - 31=bmwgroup
8/18/2019 3:11:55 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:55 PM - 31=Playlists
8/18/2019 3:11:55 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:55 PM - 31=Onkyo
8/18/2019 3:11:55 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:56 PM - 31=.HhTjqSRo6dybqDAV2ImUSREmnZU=
8/18/2019 3:11:56 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:56 PM - 31=Log
8/18/2019 3:11:56 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:56 PM - 31=Books
8/18/2019 3:11:56 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:56 PM - 31=kindle
8/18/2019 3:11:56 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:56 PM - 31=amazonmp3
8/18/2019 3:11:56 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:56 PM - 31=amazon
8/18/2019 3:11:56 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:56 PM - 31=apks
8/18/2019 3:11:57 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:57 PM - 31=Audible
8/18/2019 3:11:57 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-12
8/18/2019 3:11:57 PM - 10=null
8/18/2019 3:11:57 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-4
8/18/2019 3:11:57 PM - 31=SD card 1
8/18/2019 3:11:57 PM - ef6b490d-5cd8-437a-affc-da8b60ee4a3c-3
8/18/2019 3:11:57 PM - 31=DEVICE
8/18/2019 3:11:57 PM - storage[1]=s20001,XDP-100R\SD card 1\
8/18/2019 3:11:57 PM - 26d4979a-e643-4626-9e2b-736dc0c92fdc-5
8/18/2019 3:11:57 PM - 26d4979a-e643-4626-9e2b-736dc0c92fdc-4
8/18/2019 3:11:57 PM - 26d4979a-e643-4626-9e2b-736dc0c92fdc-7
8/18/2019 3:11:58 PM - 31=WD     
8/18/2019 3:11:58 PM - 26d4979a-e643-4626-9e2b-736dc0c92fdc-8
8/18/2019 3:11:58 PM - 31=My Book Duo 0A10
8/18/2019 3:11:58 PM - 26d4979a-e643-4626-9e2b-736dc0c92fdc-9
8/18/2019 3:11:58 PM - 31=WUA251500564
8/18/2019 3:11:58 PM - 26d4979a-e643-4626-9e2b-736dc0c92fdc-3
8/18/2019 3:11:58 PM - 31=1033
8/18/2019 3:11:58 PM - device name=
8/18/2019 3:11:58 PM - device name=My Book Duo 0A10
8/18/2019 3:11:58 PM - 31=E:\
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 18, 2019, 09:55:33 PM
thanks.
That looks as I expect. I will create the next debug version tomorrow night
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 18, 2019, 10:00:45 PM
Sounds good.  Just let me know what you need on my end.  Later....
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 19, 2019, 03:06:01 PM
One other little quirk I'm trying to figure out....

When using v3.2 (the one that "works" and that was functioning fine originally), when viewing the library, I'm not seeing what I expect on the device.  The directory tree looks like this:

Portable Device
-Music
-Podcasts
-Audiobooks
-Video
+Internal Storage
+Storage

When I click on Music or Podcasts, I'm not seeing any content.  (I did previously.)  I can see everything if I open the twisty for Internal Storage.  Did I miss a setting somewhere?  Any other ideas how I can get those files identified under their categories? 

Thanks!
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 19, 2019, 06:24:38 PM
could you use this debug version for the v3.3 install only. Same instructions where you just start MB, wait a minute and then send me the new entries as the end of the error log

https://www.mediafire.com/file/5x7w05pl4bpy00x/MusicBeeDebugSync3_3-2.zip/file
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 19, 2019, 09:19:56 PM
Here's the new 3.3 log:

edit:
log removed
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 19, 2019, 09:30:30 PM
is the sd card active - i dont see anything for it in the log
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 19, 2019, 09:38:20 PM
It should have been.  I unplugged the device and plugged it in again, then completed the process over.  I opened the device in File Explorer and can see the SD contents, so it should be OK.  If it shows up here but not before, maybe the cable wasn't seated properly.  

edit:
removed unneeded log
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 19, 2019, 10:03:31 PM
strange as nothing is showing in the log for the sd card. can you try this version:
https://www.mediafire.com/file/5x7w05pl4bpy00x/MusicBeeDebugSync3_3-2.zip/file
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 19, 2019, 10:09:12 PM
The latest 3.3.  Checked again to be sure it was visible in File Explorer.

edit:
log removed
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 19, 2019, 10:10:50 PM
Steven- 

On a hunch, I went in to look at Device Settings.  It shows the default \Internal Storage location.  Do I need to manually change that or should MB be "seeing" it as an option?

Just in case that's related....
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 19, 2019, 10:11:21 PM
my fault - this should scan the sd card

https://www.mediafire.com/file/5x7w05pl4bpy00x/MusicBeeDebugSync3_3-2.zip/file
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 19, 2019, 10:17:58 PM
No problem.  Better you than me.   :)   3.3:


8/19/2019 4:14:39 PM - device name=
8/19/2019 4:14:39 PM - device name=XDP-100R
8/19/2019 4:14:39 PM - model=XDP-100R
8/19/2019 4:14:39 PM - storage[0/2]=s10001,XDP-100R\Internal storage\
8/19/2019 4:14:39 PM - GetFoldersByObject:s10001
8/19/2019 4:14:39 PM - GetContentProperties=o1,fetched=0/22
8/19/2019 4:14:39 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:39 PM - folder name=Music
8/19/2019 4:14:39 PM - GetContentProperties=o2,fetched=1/22
8/19/2019 4:14:39 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:39 PM - folder name=Podcasts
8/19/2019 4:14:39 PM - GetContentProperties=o3,fetched=2/22
8/19/2019 4:14:39 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:39 PM - folder name=Ringtones
8/19/2019 4:14:40 PM - GetContentProperties=o4,fetched=3/22
8/19/2019 4:14:40 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:40 PM - folder name=Alarms
8/19/2019 4:14:40 PM - GetContentProperties=o5,fetched=4/22
8/19/2019 4:14:40 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:40 PM - folder name=Notifications
8/19/2019 4:14:40 PM - GetContentProperties=o6,fetched=5/22
8/19/2019 4:14:40 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:40 PM - folder name=Pictures
8/19/2019 4:14:40 PM - GetContentProperties=o7,fetched=6/22
8/19/2019 4:14:40 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:40 PM - folder name=Movies
8/19/2019 4:14:40 PM - GetContentProperties=o8,fetched=7/22
8/19/2019 4:14:40 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:40 PM - folder name=Download
8/19/2019 4:14:40 PM - GetContentProperties=o9,fetched=8/22
8/19/2019 4:14:40 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:41 PM - folder name=DCIM
8/19/2019 4:14:41 PM - GetContentProperties=oD,fetched=9/22
8/19/2019 4:14:41 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:41 PM - folder name=Android
8/19/2019 4:14:41 PM - GetContentProperties=o23,fetched=10/22
8/19/2019 4:14:41 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:41 PM - folder name=e-onkyo music
8/19/2019 4:14:41 PM - GetContentProperties=oA5F,fetched=11/22
8/19/2019 4:14:41 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:41 PM - folder name=bmwgroup
8/19/2019 4:14:41 PM - GetContentProperties=oA74,fetched=12/22
8/19/2019 4:14:41 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:41 PM - folder name=Playlists
8/19/2019 4:14:41 PM - GetContentProperties=oC7F,fetched=13/22
8/19/2019 4:14:41 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:41 PM - folder name=Onkyo
8/19/2019 4:14:42 PM - GetContentProperties=o58D6,fetched=14/22
8/19/2019 4:14:42 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:42 PM - folder name=.HhTjqSRo6dybqDAV2ImUSREmnZU=
8/19/2019 4:14:42 PM - GetContentProperties=o58D7,fetched=15/22
8/19/2019 4:14:42 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:42 PM - folder name=Log
8/19/2019 4:14:42 PM - GetContentProperties=oBDB7,fetched=16/22
8/19/2019 4:14:42 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:42 PM - folder name=Books
8/19/2019 4:14:42 PM - GetContentProperties=oBDB8,fetched=17/22
8/19/2019 4:14:42 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:42 PM - folder name=kindle
8/19/2019 4:14:42 PM - GetContentProperties=o104E9,fetched=18/22
8/19/2019 4:14:42 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:42 PM - folder name=amazonmp3
8/19/2019 4:14:43 PM - GetContentProperties=o152E4,fetched=19/22
8/19/2019 4:14:43 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:43 PM - folder name=amazon
8/19/2019 4:14:43 PM - GetContentProperties=o7FAA1,fetched=20/22
8/19/2019 4:14:43 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:43 PM - folder name=apks
8/19/2019 4:14:43 PM - GetContentProperties=o7FB86,fetched=21/22
8/19/2019 4:14:43 PM - 27e2e392-a111-48e0-ab0c-e17705a05f85
8/19/2019 4:14:43 PM - folder name=Audible
8/19/2019 4:14:43 PM - storage[1/2]=s20001,XDP-100R\SD card 1\
8/19/2019 4:14:43 PM - GetFoldersByObject:s20001
8/19/2019 4:14:43 PM - GetContentProperties=o6998A,fetched=0/49
8/19/2019 4:14:43 PM - GetContentProperties=o6998A,ex=Exception from HRESULT: 0x80042009
8/19/2019 4:14:43 PM - errorException from HRESULT: 0x80042009
8/19/2019 4:14:43 PM - device name=
8/19/2019 4:14:43 PM - device name=My Book Duo 0A10
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 20, 2019, 06:02:38 PM
could you do the same with this version:
https://www.mediafire.com/file/nnz4ioar2dggex2/MusicBeeDebugSync3_3-3.zip/file
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 21, 2019, 12:57:21 AM
The 8/20 for 3.3....

8/20/2019 6:56:21 PM - device name=
8/20/2019 6:56:21 PM - device name=XDP-100R
8/20/2019 6:56:21 PM - model=XDP-100R
8/20/2019 6:56:21 PM - storage[0/2]=s10001,XDP-100R\Internal storage\
8/20/2019 6:56:21 PM - GetFoldersByObject:s10001
8/20/2019 6:56:21 PM - GetContentProperties=o1,fetched=0/1
8/20/2019 6:56:21 PM - folder name=Music
8/20/2019 6:56:21 PM - GetContentProperties=o2,fetched=0/1
8/20/2019 6:56:21 PM - folder name=Podcasts
8/20/2019 6:56:21 PM - GetContentProperties=o3,fetched=0/1
8/20/2019 6:56:21 PM - folder name=Ringtones
8/20/2019 6:56:21 PM - GetContentProperties=o4,fetched=0/1
8/20/2019 6:56:21 PM - folder name=Alarms
8/20/2019 6:56:22 PM - GetContentProperties=o5,fetched=0/1
8/20/2019 6:56:22 PM - folder name=Notifications
8/20/2019 6:56:22 PM - GetContentProperties=o6,fetched=0/1
8/20/2019 6:56:22 PM - folder name=Pictures
8/20/2019 6:56:22 PM - GetContentProperties=o7,fetched=0/1
8/20/2019 6:56:22 PM - folder name=Movies
8/20/2019 6:56:22 PM - GetContentProperties=o8,fetched=0/1
8/20/2019 6:56:22 PM - folder name=Download
8/20/2019 6:56:22 PM - GetContentProperties=o9,fetched=0/1
8/20/2019 6:56:22 PM - folder name=DCIM
8/20/2019 6:56:22 PM - GetContentProperties=oD,fetched=0/1
8/20/2019 6:56:22 PM - folder name=Android
8/20/2019 6:56:22 PM - GetContentProperties=o23,fetched=0/1
8/20/2019 6:56:22 PM - folder name=e-onkyo music
8/20/2019 6:56:22 PM - GetContentProperties=oA5F,fetched=0/1
8/20/2019 6:56:22 PM - folder name=bmwgroup
8/20/2019 6:56:23 PM - GetContentProperties=oA74,fetched=0/1
8/20/2019 6:56:23 PM - folder name=Playlists
8/20/2019 6:56:23 PM - GetContentProperties=oC7F,fetched=0/1
8/20/2019 6:56:23 PM - folder name=Onkyo
8/20/2019 6:56:23 PM - GetContentProperties=o58D6,fetched=0/1
8/20/2019 6:56:23 PM - folder name=.HhTjqSRo6dybqDAV2ImUSREmnZU=
8/20/2019 6:56:23 PM - GetContentProperties=o58D7,fetched=0/1
8/20/2019 6:56:23 PM - folder name=Log
8/20/2019 6:56:23 PM - GetContentProperties=oBDB7,fetched=0/1
8/20/2019 6:56:23 PM - folder name=Books
8/20/2019 6:56:23 PM - GetContentProperties=oBDB8,fetched=0/1
8/20/2019 6:56:23 PM - folder name=kindle
8/20/2019 6:56:23 PM - GetContentProperties=o104E9,fetched=0/1
8/20/2019 6:56:24 PM - folder name=amazonmp3
8/20/2019 6:56:24 PM - GetContentProperties=o152E4,fetched=0/1
8/20/2019 6:56:24 PM - folder name=amazon
8/20/2019 6:56:24 PM - GetContentProperties=o7FAA1,fetched=0/1
8/20/2019 6:56:24 PM - folder name=apks
8/20/2019 6:56:24 PM - GetContentProperties=o7FB86,fetched=0/1
8/20/2019 6:56:24 PM - folder name=Audible
8/20/2019 6:56:24 PM - storage[1/2]=s20001,XDP-100R\SD card 1\
8/20/2019 6:56:24 PM - GetFoldersByObject:s20001
8/20/2019 6:56:24 PM - GetContentProperties=o6998A,fetched=0/1
8/20/2019 6:56:24 PM - GetContentProperties=o6998A,ex=Exception from HRESULT: 0x80042009
8/20/2019 6:56:24 PM - error1:Exception from HRESULT: 0x80042009
8/20/2019 6:56:25 PM - GetFoldersByObject:s20001
8/20/2019 6:56:25 PM - GetContentProperties=o6998A,fetched=0/1
8/20/2019 6:56:25 PM - GetContentProperties=o6998A,ex=Exception from HRESULT: 0x80042009
8/20/2019 6:56:25 PM - error2:Exception from HRESULT: 0x80042009
8/20/2019 6:56:26 PM - device name=
8/20/2019 6:56:26 PM - device name=My Book Duo 0A10
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 21, 2019, 06:58:19 AM
Good news is it doesnt seem to be due to the new usage of the API and bad news is i still dont why its not working, so will reply when I figure out what to do next
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 21, 2019, 03:41:49 PM
Thanks for the update.  Just let me know if I can do anything on my end. 
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 21, 2019, 06:33:32 PM
could you use this debug version for v3.2, same instructions as before

https://www.mediafire.com/file/tp8dvsasbl45ub5/MusicBeeDebugSync3_2-3.zip/file
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 22, 2019, 12:06:27 AM
Version 3.2 error log....

8/21/2019 6:03:46 PM - GetFoldersByObject:s10001
o1
o2
o3
o4
o5
o6
o7
o8
o9
oD
o23
oA5F
oA74
oC7F
o58D6
o58D7
oBDB7
oBDB8
o104E9
o152E4
o7FAA1
o7FB86
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001
o6998A
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o69AD2
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o69EC6
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o6CCE6
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o6CCF7
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o6CCF8
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o6CCF9
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o6E9EE
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o6EB36
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o6EF2A
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o71D4A
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o71D5B
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o71D5C
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o71D5D
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o720B0
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o721F8
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o725EC
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o75410
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o75421
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o75422
8/21/2019 6:03:47 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o75423
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o7566C
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o757B4
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o75BA8
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o789CC
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o789DD
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o789DE
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o789DF
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o78BF3
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o78D3B
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o7912F
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o7BF53
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o7BF64
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o7BF65
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o7BF66
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o7C2DA
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o7C422
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o7C816
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o7F63D
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o7F64D
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o7F64E
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o7F64F
8/21/2019 6:03:48 PM - GetFoldersByObject:s20001,l1=3,80042009,Exception from HRESULT: 0x80042009
o85F49
o8609C
o8704B
o8A4DB
o8A4E9
o8A4EB
o8A4EC
8/21/2019 6:03:53 PM - GetFoldersByObject:o8704B
o8D985
o8D99B
o8D9AB
o8D9B7
o8D9C3
o8D9DB
o8D9E7
o8D9EF
o8DA07
o8DA1F
o8DA29
o8DA37
o8DA65
o8DA71
o8DA96
o8DAAC
o8DAC5
o8DADF
o8DB0E
o8DB2E
o8DB32
o8DB37
o8DB46
o8DB4A
o8DB4E
o8DB52
o8DB66
o8DB82
o8DCC4
o8DCC8
o8DCCE
o8DCD6
o8DD49
o8DD67
o8DDAC
o8DDC8
o8DDE2
o8DDFB
o8DE36
o8DE4E
o8DE60
o8DEAC
o8DEBA
o8DEBE
o8DED0
o8DF39
o8DF4C
o8DF68
o8DF80
o8DFA8
o8DFB0
o8DFBB
o8DFD3
o8DFE9
o8DFF4
o8E001
o8E019
o8E025
o8E02D
o8E039
o8E053
o8E06D
o8E081
o8E125
o8E152
o8E16C
o8E18C
o8E1A4
o8E1D7
o8E1F5
o8E203
o8E235
o8E26E
o8E2EF
o8E307
o8E32D
o8E341
o8E38D
o8E3D3
o8E3FD
o8E417
o8E42D
o8E430
o8E448
o8E460
o8E486
o8E496
o8E4B4
o8E4B8
o8E4D8
o8E4E6
o8E4F2
o8E4FB
o8E515
o8E535
o8E555
o8E5AF
o8E5BB
o8E5C9
o8E604
o8E61E
o8E634
o8E64C
o8E664
o8E6B3
o8E6CE
o8E6EF
o8E722
o8E738
o8E73E
o8E757
o8E76F
o8E791
o8E798
o8E7CC
o8E7DE
o8E7EC
o8E7FE
o8E84C
o8E866
o8E877
o8E89B
o8E8B1
o8E8BE
o8E8DB
o8E8DF
o8E8E3
o8E8E7
o8E8F5
o8E988
o8E994
o8E9A4
o8E9B8
o8E9D6
o8EA32
o8EA4B
o8EA93
o8EAA9
o8EAD6
o8EAFE
o8EB06
o8EB49
o8EB61
o8EB71
o8EB8B
o8EBE9
o8EC01
o8EC0E
o8EC30
o8EC4E
o8EC6C
o8ED1E
o8ED4C
o8ED90
o8EDA6
o8EE31
o8EE5F
o8EEA4
o8EED1
o8EF03
o8EF28
o8EF32
o8EF40
o8EF6D
o8EF92
o8EFA3
o8EFC9
o8EFF6
o8F006
o8F01F
o8F061
o8F079
o8F07C
o8F096
o8F0BE
o8F0CF
o8F122
o8F194
o8F255
o8F29F
o8F2B9
o8F2C6
o8F2DE
o8F2FA
o8F349
o8F35D
o8F378
o8F385
o8F393
o8F39E
o8F3A5
o8F3D4
o8F3EE
o8F408
o8F430
o8F43D
o8F447
o8F454
o8F461
o8F47B
o8F491
o8F4A4
o8F4D0
o8F4E8
o8F501
o8F586
o8F58A
o8F58E
o8F592
o8F596
o8F59A
o8F59E
o8F5A2
o8F5A6
o8F5AA
o8F5AE
o8F618
o8F632
o8F669
o8F6AF
o8F6DF
o8F6EC
o8F6FA
o8F724
o8F74A
o8F7E5
o8F844
o8F86B
o8F88B
o8F899
o8F8D7
o8F8E5
o8F910
o8F91E
o8F92D
o8F938
o8F975
o8F993
o8F9C5
o8F9DD
o8FA01
o8FA11
o8FA27
o8FA41
o8FA7F
o8FABD
o8FAE1
o8FB7F
o8FB8D
o8FBB5
o8FBD5
o8FC43
o8FC83
o8FCBE
o8FCE5
o8FCF7
o8FD12
o8FD4C
o8FD5B
o8FD78
o8FD87
o8FDA1
o8FDAC
o8FE29
o8FE38
o8FE60
o8FE7A
o8FE88
o8FEA5
o8FEC9
o8FF0E
o8FF1C
o8FF5A
o8FF76
o8FF84
o8FF9E
o8FFB4
o8FFC1
o8FFCD
o8FFF3
o8FFFF
o90032
o9003F
o9004C
o90067
o900AE
o90104
o90112
o90147
o90157
o90166
o901C0
o901E1
o9021A
o9025B
o90280
o902BE
o90308
o90358
o9055A
o90714
o90763
o90766
o90769
o9076C
o90775
o90779
o9077D
o907DD
o908A1
o908C9
o90915
o9093F
o909B0
o90A57
o90A83
o90AA7
o90B69
o90B73
o90BB2
o90BC3
o90BE6
o90C00
o90C6A
o90D06
o90D49
o90D63
o90D7C
o90DB0
o90E4C
o90E53
o90E80
o90EA8
o90ED9
o90F0C
o90F37
o90F4D
o90F67
o90FA2
o90FE1
o91018
o91030
o91072
o9108A
o910D4
o91101
o9116A
o9119D
o91257
o9126F
o91281
o91336
o91392
o913B2
o913CE
o91419
o91435
o91453
o91506
o9152C
o915EA
o915EE
o915F2
o91612
o91616
o9164F
o91659
o91662
o9171B
o91795
o917C4
o917FB
o91983
o91987
o919A5
o919B0
o919C6
o919E9
o91A15
o91A23
o91A88
o91A9E
o91AA2
o91AE5
o91AFF
o91B19
o91B78
o91B9E
o91BD4
o91C1F
o91C3D
o91CAE
o91D00
o91D4D
o91D63
o91D8E
o91DD0
o91DEA
o91E1D
o91E56
o91F1F
o9203F
o92093
o920F3
o92124
o9213E
o9225C
o92360
o923AA
o923D4
o923F0
o92416
o92426
o92451
o925B1
o925C7
o925F3
o92664
o926F7
8/21/2019 6:04:13 PM - GetFoldersByObject:o8704B
o8D985
o8D99B
o8D9AB
o8D9B7
o8D9C3
o8D9DB
o8D9E7
o8D9EF
o8DA07
o8DA1F
o8DA29
o8DA37
o8DA65
o8DA71
o8DA96
o8DAAC
o8DAC5
o8DADF
o8DB0E
o8DB2E
o8DB32
o8DB37
o8DB46
o8DB4A
o8DB4E
o8DB52
o8DB66
o8DB82
o8DCC4
o8DCC8
o8DCCE
o8DCD6
o8DD49
o8DD67
o8DDAC
o8DDC8
o8DDE2
o8DDFB
o8DE36
o8DE4E
o8DE60
o8DEAC
o8DEBA
o8DEBE
o8DED0
o8DF39
o8DF4C
o8DF68
o8DF80
o8DFA8
o8DFB0
o8DFBB
o8DFD3
o8DFE9
o8DFF4
o8E001
o8E019
o8E025
o8E02D
o8E039
o8E053
o8E06D
o8E081
o8E125
o8E152
o8E16C
o8E18C
o8E1A4
o8E1D7
o8E1F5
o8E203
o8E235
o8E26E
o8E2EF
o8E307
o8E32D
o8E341
o8E38D
o8E3D3
o8E3FD
o8E417
o8E42D
o8E430
o8E448
o8E460
o8E486
o8E496
o8E4B4
o8E4B8
o8E4D8
o8E4E6
o8E4F2
o8E4FB
o8E515
o8E535
o8E555
o8E5AF
o8E5BB
o8E5C9
o8E604
o8E61E
o8E634
o8E64C
o8E664
o8E6B3
o8E6CE
o8E6EF
o8E722
o8E738
o8E73E
o8E757
o8E76F
o8E791
o8E798
o8E7CC
o8E7DE
o8E7EC
o8E7FE
o8E84C
o8E866
o8E877
o8E89B
o8E8B1
o8E8BE
o8E8DB
o8E8DF
o8E8E3
o8E8E7
o8E8F5
o8E988
o8E994
o8E9A4
o8E9B8
o8E9D6
o8EA32
o8EA4B
o8EA93
o8EAA9
o8EAD6
o8EAFE
o8EB06
o8EB49
o8EB61
o8EB71
o8EB8B
o8EBE9
o8EC01
o8EC0E
o8EC30
o8EC4E
o8EC6C
o8ED1E
o8ED4C
o8ED90
o8EDA6
o8EE31
o8EE5F
o8EEA4
o8EED1
o8EF03
o8EF28
o8EF32
o8EF40
o8EF6D
o8EF92
o8EFA3
o8EFC9
o8EFF6
o8F006
o8F01F
o8F061
o8F079
o8F07C
o8F096
o8F0BE
o8F0CF
o8F122
o8F194
o8F255
o8F29F
o8F2B9
o8F2C6
o8F2DE
o8F2FA
o8F349
o8F35D
o8F378
o8F385
o8F393
o8F39E
o8F3A5
o8F3D4
o8F3EE
o8F408
o8F430
o8F43D
o8F447
o8F454
o8F461
o8F47B
o8F491
o8F4A4
o8F4D0
o8F4E8
o8F501
o8F586
o8F58A
o8F58E
o8F592
o8F596
o8F59A
o8F59E
o8F5A2
o8F5A6
o8F5AA
o8F5AE
o8F618
o8F632
o8F669
o8F6AF
o8F6DF
o8F6EC
o8F6FA
o8F724
o8F74A
o8F7E5
o8F844
o8F86B
o8F88B
o8F899
o8F8D7
o8F8E5
o8F910
o8F91E
o8F92D
o8F938
o8F975
o8F993
o8F9C5
o8F9DD
o8FA01
o8FA11
o8FA27
o8FA41
o8FA7F
o8FABD
o8FAE1
o8FB7F
o8FB8D
o8FBB5
o8FBD5
o8FC43
o8FC83
o8FCBE
o8FCE5
o8FCF7
o8FD12
o8FD4C
o8FD5B
o8FD78
o8FD87
o8FDA1
o8FDAC
o8FE29
o8FE38
o8FE60
o8FE7A
o8FE88
o8FEA5
o8FEC9
o8FF0E
o8FF1C
o8FF5A
o8FF76
o8FF84
o8FF9E
o8FFB4
o8FFC1
o8FFCD
o8FFF3
o8FFFF
o90032
o9003F
o9004C
o90067
o900AE
o90104
o90112
o90147
o90157
o90166
o901C0
o901E1
o9021A
o9025B
o90280
o902BE
o90308
o90358
o9055A
o90714
o90763
o90766
o90769
o9076C
o90775
o90779
o9077D
o907DD
o908A1
o908C9
o90915
o9093F
o909B0
o90A57
o90A83
o90AA7
o90B69
o90B73
o90BB2
o90BC3
o90BE6
o90C00
o90C6A
o90D06
o90D49
o90D63
o90D7C
o90DB0
o90E4C
o90E53
o90E80
o90EA8
o90ED9
o90F0C
o90F37
o90F4D
o90F67
o90FA2
o90FE1
o91018
o91030
o91072
o9108A
o910D4
o91101
o9116A
o9119D
o91257
o9126F
o91281
o91336
o91392
o913B2
o913CE
o91419
o91435
o91453
o91506
o9152C
o915EA
o915EE
o915F2
o91612
o91616
o9164F
o91659
o91662
o9171B
o91795
o917C4
o917FB
o91983
o91987
o919A5
o919B0
o919C6
o919E9
o91A15
o91A23
o91A88
o91A9E
o91AA2
o91AE5
o91AFF
o91B19
o91B78
o91B9E
o91BD4
o91C1F
o91C3D
o91CAE
o91D00
o91D4D
o91D63
o91D8E
o91DD0
o91DEA
o91E1D
o91E56
o91F1F
o9203F
o92093
o920F3
o92124
o9213E
o9225C
o92360
o923AA
o923D4
o923F0
o92416
o92426
o92451
o925B1
o925C7
o925F3
o92664
o926F7
8/21/2019 6:04:17 PM - GetFoldersByObject:o8D985
o8D986
8/21/2019 6:04:17 PM - GetFoldersByObject:o8D986
o8D987
o8D989
o8D98B
o8D98D
o8D98F
o8D991
o8D993
o8D995
o8D997
o8D999
o8D99A
8/21/2019 6:04:18 PM - GetFoldersByObject:o8D99B
o8D99C
8/21/2019 6:04:18 PM - GetFoldersByObject:o8D99C
o8D99D
o8D99E
o8D99F
o8D9A0
o8D9A1
o8D9A2
o8D9A3
o8D9A4
o8D9A5
o8D9A6
o8D9A7
o8D9A8
o8D9A9
o8D9AA
8/21/2019 6:04:19 PM - GetFoldersByObject:o8D9AB
o8D9AC
o90761
8/21/2019 6:04:19 PM - GetFoldersByObject:o8D9AC
o8D9AD
o8D9AF
o8D9B1
o8D9B3
o8D9B5
o90CA1
o90CA3
o90CA5
o90CA6
8/21/2019 6:04:20 PM - GetFoldersByObject:o90761
o90762
8/21/2019 6:04:20 PM - GetFoldersByObject:o8D9B7
o8D9B8
o91FEF
o92004
o92019
o9202E
8/21/2019 6:04:20 PM - GetFoldersByObject:o8D9B8
o8D9B9
o8D9BB
o8D9BD
o8D9BF
o8D9C1
o90CA7
o90CA9
o90CB7
o90CB9
o90CBB
o90CBD
o90CBE
8/21/2019 6:04:21 PM - GetFoldersByObject:o91FEF
o91FF0
o91FF2
o91FF4
o91FF6
o91FF8
o91FFA
o91FFC
o91FFE
o92000
o92002
o92003
8/21/2019 6:04:21 PM - GetFoldersByObject:o92004
o92005
o92007
o92009
o9200B
o9200D
o9200F
o92011
o92013
o92015
o92017
o92018
8/21/2019 6:04:22 PM - GetFoldersByObject:o92019
o9201A
o9201C
o9201E
o92020
o92022
o92024
o92026
o92028
o9202A
o9202C
o9202D
8/21/2019 6:04:23 PM - GetFoldersByObject:o9202E
o9202F
o92031
o92033
o92035
o92037
o92039
o9203B
o9203D
o9203E
8/21/2019 6:04:23 PM - GetFoldersByObject:o8D9C3
o8D9C4
o92648
8/21/2019 6:04:23 PM - GetFoldersByObject:o8D9C4
o8D9C5
o8D9C7
o8D9C9
o8D9CB
o8D9CD
o8D9CF
o8D9D1
o8D9D3
o8D9D5
o8D9D7
o8D9D9
o909BE
o909BF
8/21/2019 6:04:24 PM - GetFoldersByObject:o92648
o92649
o9264A
8/21/2019 6:04:24 PM - GetFoldersByObject:o8D9DB
o8D9DC
o914A9
8/21/2019 6:04:24 PM - GetFoldersByObject:o8D9DC
o8D9DD
o8D9DF
o8D9E1
o8D9E3
o8D9E5
o90CBF
o90CC1
o90CC3
o90CC5
o90CC7
o90CC9
o90CCB
o90CCC
8/21/2019 6:04:25 PM - GetFoldersByObject:o914A9
o914AA
o914AC
o914AE
o914B0
o914B2
o914B4
o914B6
o914B8
o914BA
o914BC
o914BE
o914C0
o914C2
o914C3
8/21/2019 6:04:26 PM - GetFoldersByObject:o8D9E7
o8D9E8
8/21/2019 6:04:26 PM - GetFoldersByObject:o8D9E8
o8D9E9
o8D9EB
o8D9ED
o90CF6
o90CF8
o90CFA
o90CFC
o90CFE
o90D00
o90D02
o90D04
o90D05
8/21/2019 6:04:26 PM - GetFoldersByObject:o8D9EF
o8D9F0
8/21/2019 6:04:26 PM - GetFoldersByObject:o8D9F0
o8D9F1
o8D9F3
o8D9F5
o8D9F7
o8D9F9
o8D9FB
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 22, 2019, 06:03:05 PM
Thanks - I think I can see whats going on now.
Hopefully this will work - its not a debug version

https://getmusicbee.com/patches/MusicBee33_Patched.zip
unzip and replace the musicbee v3.3 application files
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 22, 2019, 06:52:19 PM
Serious progress here.  You're the best.  

The SD card is visible and I can see the music and podcasts under the SD Card 1 twisty.  


I am getting a little weirdness between the view of 3.2 and 3.3.  

-3.2 shows the device as "Portable Device".  3.3 shows it as "XDP-100R" (the model #).  Not an issue, just letting you know.

-The way the contents show is a different issue.  
  *3.2 shows Music, Podcasts, Audiobooks, Video; then it shows the Playlists in alpha order, then Internal Storage, then Storage.  This is what I'm used to.  

  *3.3 shows all the above, but in strict alpha order.  So, the contents start with Audiobooks, then goes to two playlists that start with "B", then to Internal Storage, then to a playlist that starts with "J", etc. continuing in alpha order.  Not as organized as the previous.

-Also, in 3.2 when I click on Music under the Portable Device, it rescans all 10k+ songs before it displays the list.  (Takes a while.)  Do I have a setting that needs to change?  I'm sure it didn't work that way before my PC problems started and I had to reinstall.

-Last for the moment... MB 3.3 is not finding my Podcasts.  (Under the main Library menu, not under the device.)  I've looked through Settings and can't find where to point it to the correct folder.  (I keep my music files on an external drive and my podcasts on the laptop.)  Can you send me to the right place?

Thanks VERY MUCH!  I was not looking forward to changing managers.

Mike
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Steven on August 22, 2019, 09:03:55 PM
try this version:
https://getmusicbee.com/patches/MusicBee33_Patched.zip
unzip and replace the musicbee v3.3 application files

because you are using a portable install for v3.3, it wont have the podcasts cached unless you resync.
But if you update v3.2 instead, the podcasts should show.
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 23, 2019, 04:03:07 PM
Great!

- Fixed the sequence in the view of the device. 

- Clicking on Music in device still takes a couple of minutes to populate, but it's way quicker than my current 3.2.

- Podcasts not showing up....makes sense.  Thx.

- Nothing in the Error Log.  (Yeah!)

Other:

- No album covers are showing up.  I'll assume that's because I haven't synced yet as well, unless I hear differently.

I think I'm ready to try a sync with 3.3.  I may not be able to do that until tomorrow, but I'll update here when it's complete.  You might have this beast under control.

Mike
Title: Re: Device not recognized after fresh Win 10 installation
Post by: Mike62226 on August 26, 2019, 04:15:27 PM
Updated Sync Results:

- This went really well.  Sync'd overnight and there were no problems or error messages.  No error log for today.

- The song count on 3.2 was 10,669.  Same on the 3.3 sync.

- I've spot checked the player and all looks good so far.  Everything looks like it's there, playlists look good, no duplicates noted at this point.

Questions-

- I'm showing no podcasts.  I pointed the device to the location on C: where the downloaded podcasts reside.  (via the Library/Podcasts/Reorganize tool)  It's likely I'm misunderstanding how podcasts are handled.  Do I need to set each of those up again in 3.3 and let them download again?  (If yes, should I delete those that exist via File Explorer first?)  I'll note that at this point they are still on the device from the 3.2 sync and still in their C: location.  I guess the podcast setup was not part of Settings when I copied those over.

- I'll mention that the problem with the 25-30 "failed" songs that I couldn't get rid of in 3.2 has disappeared, at least with the first sync.

- I'm feeling good about moving to 3.3.  A question on making the change.  
  
  * I now have 3.2 installed on my C: drive while I was working through the testing with you on 3.3.  The 3.3 version is on my external drive.  What process should I use to remove 3.2 and relocate 3.3 to my C:?  I'm not sure if I can "move" it, if I should uninstall 3.2 then reinstall 3.3 from scratch, if I reinstall, is the version now on the site "my" version or do I install the standard then apply your mods to that?  You get the idea, just point me in the right direction.

- Last, just an FYI that this error log appears from yesterday.  In case it's meaningful to you....

8/25/2019 9:14:14 PM - 10.0.18362.0 - 3.3.7173.37797P - System.IO.IOException: The file exists. [E:\Temp\MusicBeeTest3.3\MusicBee\Library\Podcasts\Subscriptions.dat]
   at #=zzLlhOIEj7O7yNIEoHqsd5mE=.#=z6$Q3yrwYKoRk.#=zO5K0hqA=.#=zNPq5eEk=(#=zBWc5WADR9LmrBBLa0w== #=z$ab3ftdC2dBV, #=zBWc5WADR9LmrBBLa0w== #=zbjb2hW0fCaV5, Boolean #=zHyjINZICeGxj, Boolean #=zpxWp1L2jvSQ5)
   at #=z6Zr4wCWUaPW6eb5xRUJXA1k=.#=zwSe3v4Aogv9n(#=zKQ4meOgK7RwlSz2rQyqYadk= #=zrToXkzQ=)
   at #=zF552XRagTBYjiQxFY1L_C_ooIqOYDe7ciQ==.#=zgSSNZ59kTHGXeFUsDmv_Yvqo7qxS(Object #=z9Bsi1_o=)