getmusicbee.com

Support => Questions => Topic started by: AndyBlak on March 11, 2018, 05:25:10 AM

Title: (Assumed) MalwareBytes False Flag
Post by: AndyBlak on March 11, 2018, 05:25:10 AM
Howdy folks!

I received a MalwareBytes flag this evening, which I assume is caused by MB's integration of web-based images for artist photos. I certainly understand that if that data is the cause of the flag, there's little need for worry. However, for the sake of precaution, I wanted to report for the purpose of due diligence.

Screenshot below. I've censored the IP of the offending domain, but can certainly provide it to admins upon request.

(https://i.imgur.com/w8kQh8a.png)

Thanks all!
Title: Re: (Assumed) MalwareBytes False Flag
Post by: CritterMan on March 11, 2018, 08:24:18 AM
That looks like it could be a legit threat. Where did you download MusicBee from?
Title: Re: (Assumed) MalwareBytes False Flag
Post by: Steven on March 11, 2018, 09:48:16 AM
saosin.bo.upaiyun.com is certainly not a site i recognise. If you are using a lyrics plugin, try disabling in Tags(2) preferences.
Also if you installed MB from any website other than this one, reinstall it
Title: Re: (Assumed) MalwareBytes False Flag
Post by: AndyBlak on March 12, 2018, 04:35:58 AM
Hey guys, thanks for the replies!

I got MB directly the site here. I will try reinstalling and disabling the lyric tag above.

Thank you!
Title: Re: (Assumed) MalwareBytes False Flag
Post by: AndyBlak on March 12, 2018, 06:17:39 AM
Hey guys, I did some testing and I think I may have isolated the issue. I'm using the Thimeo Stereo Tool DSP plugin (link (https://www.stereotool.com/current/)). I get the MalwareBytes popup when the plugin window is opened. I'll certainly get in contact with their support team, but wanted to let y'all know what I think the source of the issue is.
Title: Re: (Assumed) MalwareBytes False Flag
Post by: AndyBlak on March 12, 2018, 08:17:26 AM
New development: unfortunately I was mistaken with my post above. I disabled the plugin I believed was the source of the issue and continue to get the pop-up. I noticed that the message appears when MB tries to load the Artist Picture. After the popup, artist pictures do not load.

I backed up my AppData folder for MB, then uninstalled and reinstalled directly from the download page (https://getmusicbee.com/downloads/). I also disabled the auto retrieval of lyrics in the Preferences as you suggested Steven.

However, I am still getting the same MalwareBytes popup every time I launch MB. I also ran a full system scan in MalwareBytes, which came back clean, and a BitDefender system scan, also clean.

Would it be helpful if I did a screen recording of the behavior?