getmusicbee.com
Support => Bug Reports => Topic started by: Nokiaman on October 10, 2017, 11:35:46 AM
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Sometimes MusicBee's UI is frozen and doesn't correspond to what's actually happening. It started with 3.1
Bottom text is correct and is what's actually being played. Playing now is frozen at same track. Only way to fix it is to close/open MB.
(https://i.imgur.com/sxi68al.png)
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Sometimes MusicBee's UI is frozen and doesn't correspond to what's actually happening. It started with 3.1
Bottom text is correct and is what's actually being played. Playing now is frozen at same track. Only way to fix it is to close/open MB.
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Yes, that's my problem too!!! See here: https://getmusicbee.com/forum/index.php?topic=22969.0
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Could you send me a link to your settings file (help/ support/ view settings) and given this has happened to a few people, could you confirm you will run a debug version.
One thing that is a little confusing is the player controls are paused. When you say MB is frozen, is it just the playing tracks panel that is frozen or the entire application?
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Could you send me a link to your settings file (help/ support/ view settings)
Here https://pastebin.com/46vNSPwR
and given this has happened to a few people, could you confirm you will run a debug version.
Sure, why not. If you tell me what to do it's no problem for me.
One thing that is a little confusing is the player controls are paused
Ehh I paused the track so I can take a screenshot obviously :D
When you say MB is frozen, is it just the playing tracks panel that is frozen or the entire application?
Well so far I only had the Playing Tracks panel misbehaving, but I don't use lot of stuff that is "interactive" so to speak so I am not sure. Biggest problem with this issue is that it seems completely random, at least I'm not sure how to quickly reproduce it.
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@antietam, can you confirm you were saying the entire UI freezes?
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@antietam, can you confirm you were saying the entire UI freezes?
Confirmed.
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in that case your issue is not the same. I doubt i will be able to help with that
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Steven, I wonder if UI & playback freezing has something to do with use of external hard drives. I have been experiencing this issue with version 3.1. both on my home laptop and my work computer, and the only thing they have in common is playback of music files stored on external Seagate hard drives.
As I mentioned before, there are no problems with ver. 3.0.
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how frequently does it happen and is the only thing you are doing with MB at the time is playing music?
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how frequently does it happen and is the only thing you are doing with MB at the time is playing music?
It happens sporadically, at irregular intervals - sometimes during playback, sometimes when I edit tags or search for a missing track, sometimes when MusicBee is absolutely idle. The same behavior on two different PCs.
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how frequently does it happen and is the only thing you are doing with MB at the time is playing music?
Like I said it seems to be random. To be more exact. My Library tab uses Album Covers look and I play the albums by clicking on the white play icon. Maybe it stems from that? Maybe eventually it bugs out the UI the more albums you play after one another?
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Like I said it seems to be random. To be more exact. My Library tab uses Album Covers look and I play the albums by clicking on the white play icon. Maybe it stems from that? Maybe eventually it bugs out the UI the more albums you play after one another?
It used to have such an issue: https://getmusicbee.com/forum/index.php?topic=22440.0
But it no longer happens to me after Steven fixed it.
What version of MB are you running? If not, try updating to the latest version.
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Like I said it seems to be random. To be more exact. My Library tab uses Album Covers look and I play the albums by clicking on the white play icon. Maybe it stems from that? Maybe eventually it bugs out the UI the more albums you play after one another?
It used to have such an issue: https://getmusicbee.com/forum/index.php?topic=22440.0
But it no longer happens to me after Steven fixed it.
What version of MB are you running? If not, try updating to the latest version.
For what it's worth, I have a budget Intel processor laptop, with MB running, usually in Album View, playing 256AAC files, embedded Album Artwork at 1000 x 1000 px, most days playing from lunchtime to midnight, and never had any lock-ups or freezing...
(Also, I could be running low on RAM as Milkdrop vizualiser sometimes won't start but music still plays OK)
Best: Fred :D
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Steven, I wonder if UI & playback freezing has something to do with use of external hard drives. I have been experiencing this issue with version 3.1. both on my home laptop and my work computer, and the only thing they have in common is playback of music files stored on external Seagate hard drives.
As I mentioned before, there are no problems with ver. 3.0.
One thing you could try is installing a portable 3.1 on both machines and play them for a while without the external HDD connected to see if the issue persists. That would help Steven to narrow down possible causes of the issue.
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One thing you could try is installing a portable 3.1 on both machines and play them for a while without the external HDD connected to see if the issue persists. That would help Steven to narrow down possible causes of the issue.
Just now - installed version 3.1.6491 on my work computer. The same result without the external hard drive connected. This time, UI freezes and MB stops working as soon as the first track is played. Had to use the task manager in order to close MB.
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Just now - installed version 3.1.6491 on my work computer. The same result without the external hard drive connected. This time, UI freezes and MB stops working as soon as the first track is played. Had to use the task manager in order to close MB.
Thanks for the report!
Can you post a screenshot of your layout at the time MB froze? Then I'll try the same for a while to see if I can replicate it.
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Like I said it seems to be random. To be more exact. My Library tab uses Album Covers look and I play the albums by clicking on the white play icon. Maybe it stems from that? Maybe eventually it bugs out the UI the more albums you play after one another?
It used to have such an issue: https://getmusicbee.com/forum/index.php?topic=22440.0
But it no longer happens to me after Steven fixed it.
What version of MB are you running? If not, try updating to the latest version.
Hmm I think I did download that one. Will check the version number.
I had 6475 and this one is 6491. Was it fixed between those? Since that thread mentions older versions.
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@antietam, i have sent you a PM
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@antietam, i have sent you a PM
Done!
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@Nokiaman, i have been running with your settings but unable to reproduce any issues.
Could you update to the latest patch version (again) as there is a slim chance its related to a bug i fixed tonight
Also try un-ticking "skip starting and ending silence" in the Player preferences
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@Nokiaman, apparently the issue for antietam was his security software intefering with MusicBee so you might also look at including MB in the whitelist for your security software
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@antietam, i wasnt able to reproduce the freeze again using your settings, so could you confirm you will run a debug version?
Also could you confirm it only happens in the "Now Playing" tab?
Steven, I think that the freezing problem has solved itself in my case. Yesterday Dr.Web Antivirus began to detect MusicBee.exe as DPH:Trojan.Encoder.4, and I added this executable file and its directory to the exclusions list (later, I did the same with my home computer's antivirus software (Windows Defender)). And now - no UI freezes at all! Hooray!
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Okay I did all that. If it freezes again I'll bump this thread ;)
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Happened again :(
I just played my playlist.
(https://i.imgur.com/HW8hm1h.png)
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i forgot to mention to use bass_aac.dll if you are playing .m4a files - see the FAQ section of the wiki
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Those aren't m4a files. All of them are FLAC. It happened just now to FLAC album.
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Just had it happen by using Play Library Shuffled from jumplist in taskbar so it's safe to assume it has nothing to do with the play buttons.
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I think I found a way to repro this. Using 3.1.6512
Use my settings
Select Music tab (MUST BE MUSIC TAB)
Close MB/Open MB
Play any album by clicking on the play icon in Music tab
Select Now Playing tab
Let the track finish or skip it
UI is stuck on the first song
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can you send me a link to your settings file again (help/ support/ view settings)
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Sure!
https://pastebin.com/mACH6Aum
Hope it's it this time! :)
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Thanks for providing the settings and detailed steps. I can finally reproduce a bug, although its not quite the same for me.
Let me know if this fixes it for you as well
http://musicbee.niblseed.com/V3_1/MusicBee31_Patched.zip
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When I repro the steps it doesn't happen anymore so hopefully it's fixed for real this time :D
Will report back if not! Thanks for you dedication to fix it Steven, it's much appreciated ;)
EDIT: Ouch I spoke too soon. The bug is different now. I left MB on Music tab and launched MB with library shuffle from jumplist and this happened
(https://i.imgur.com/I3pmi58.png)
Basically the playlist from previous album got stuck instead of it showing the list of shuffled tracks.
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the new issue is completely different and i would say always been a possible bug.
It should be fixed now:
http://musicbee.niblseed.com/V3_1/MusicBee31_Patched.zip
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Tried playing albums/shuffles several times now and still no sign of this bug. Yay :D