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Support => Bug Reports => Topic started by: glenndgood on July 27, 2017, 03:44:46 AM

Title: Unable to Load Preferences and Other Errors
Post by: glenndgood on July 27, 2017, 03:44:46 AM
On startup I get a message that Musicbee can't load my preferences and has recovered my last backup.

When I try to play a song I get an error "Unable to open file (error=BASS_UNIT_INIT)".

When I try to rip tracks from a CD error "Not all tracks successfully verified - you can encode the failed tracks by clicking the 'Encode Selected' button". When I click "OK" and "Encode Selected" it ejects my CD.

Thanks for any assistance.

Title: Re: Unable to Load Preferences and Other Errors
Post by: glenndgood on July 27, 2017, 03:51:10 AM
Tried installing the latest update. Now on initialization I get the error "Unable to initialise the music player. No soundcard detected (error=BASS_ERROR_DRIVER).
Title: Re: Unable to Load Preferences and Other Errors
Post by: psychoadept on July 27, 2017, 04:05:45 AM
I've gotten the message about recovering the last backup, before.  It's on a computer that doesn't have any speakers.  I wonder if it's connected somehow to the errors related to not being able to play.  Huh.
Title: Re: Unable to Load Preferences and Other Errors
Post by: glenndgood on August 14, 2017, 04:04:04 AM
Tried installing the latest update. Now on initialization I get the error "Unable to initialise the music player. No soundcard detected (error=BASS_ERROR_DRIVER).

Tried uninstalling and reinstalling and now get the same error. Any help with this forthcoming? Am I posting in the correct location?
Title: Re: Unable to Load Preferences and Other Errors
Post by: Steven on August 14, 2017, 06:39:49 AM
i wont be able to help with this.
Title: Re: Unable to Load Preferences and Other Errors
Post by: CritterMan on August 16, 2017, 02:32:33 AM
Need to know operating system and hardware details to assist, but likely your rig is either out of date or has issues.
Title: Re: Unable to Load Preferences and Other Errors
Post by: glenndgood on August 16, 2017, 03:06:36 AM
I am running Windows 10 on an HP Pavilion desktop. I'm happy to provide any additional details that might help.

Strangely enough, for unknown reasons, Musicbee's behavior has now changed dramatically. Musicbee now opens without error and I seem to be able to rip from CD properly. The "only" remaining problem I see: songs won't play. I click on a song and the tiny speaker icon appears next to it and the play arrow toggles to the pause button, but that's it - no sound and no incrementing/decrementing of play time / time remaining.

I hope I can get this straightened out. I've run Musicbee with no problems for a long time and dread having to learn a new organizer.
Title: Re: Unable to Load Preferences and Other Errors
Post by: CritterMan on August 16, 2017, 12:37:29 PM
I suspect audio device driver issues. Are you using an external DAC, an aftermarket soundcard, or your stock audio hardware? Also what are your MB playback settings?
Title: Re: Unable to Load Preferences and Other Errors
Post by: glenndgood on August 16, 2017, 06:04:56 PM
After briefly reverting to the "unable to initialize" state last evening, MB is working perfectly today. No idea why it broke or why it's working now. I'm using stock hardware with a Bluetooth speaker which I could not get to connect last evening but is working now. Seems I've got some kind of system gremlin. Thanks for the help everyone.