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Support => Bug Reports => Topic started by: Fabio on June 11, 2016, 11:23:53 AM

Title: m4a tag not read properly
Post by: Fabio on June 11, 2016, 11:23:53 AM
i have m4a music files which show the correct tags in windows explorer but not in MuscBee 
Title: Re: m4a tag not read properly
Post by: Steven on June 11, 2016, 11:25:06 AM
can you PM me a link to a zip of one of the files
Title: Re: m4a tag not read properly
Post by: Fabio on June 11, 2016, 02:13:10 PM
here it is

edit:
link removed
Title: Re: m4a tag not read properly
Post by: Steven on June 11, 2016, 02:21:23 PM
i have no problems with the file you sent.
Which version of MB are you using and if its not v3, then i suggest you get the latest from the downloads page
Title: Re: m4a tag not read properly
Post by: Fabio on June 11, 2016, 03:30:15 PM
i have 3.0.6004, i have installed the new version today... what may the problem be? do you have any suggestion of others things for me to check? i have Windows10
Title: Re: m4a tag not read properly
Post by: Steven on June 11, 2016, 03:36:48 PM
the only suggestion i have is to rescan the file(s) using right click/ Send To/ Rescan File
Title: Re: m4a tag not read properly
Post by: Fabio on June 11, 2016, 03:47:09 PM
no luck... i have just tried. also, i opened the Tag Inspector (right click->edit->tag Inspector) and the RATING name is not there, while i can see it for other m4a files.. 
Title: Re: m4a tag not read properly
Post by: redwing on June 11, 2016, 03:57:11 PM
Maybe rating of that file is stored in the database only. Do you have "store ratings in the music file" option ticked under Preferences> Tags (1)? If not, tick that option, restart MB, change rating of the track, and check with tag inspector again.
Title: Re: m4a tag not read properly
Post by: Fabio on June 11, 2016, 04:21:17 PM
yes, that option is ticked. the fact is that the file was tagged with another software (Tag&Rename), and i can see the tag on Windows Explorer, but not in MusicBee. this is driving me crazy. I really like MusicBee and this is the only problem i am having, but it is stopping me from moving fully to MB, since i have a huge collection of pre-tagged music and i am losing the tags of many songs.. what tags can you see in your MB for that file?
Title: Re: m4a tag not read properly
Post by: redwing on June 11, 2016, 05:07:42 PM
The program seems to have export function. You could export rating of those tracks to a csv file from that program and then import those values into MB using Additional Tagging Tools plugin: http://getmusicbee.com/forum/index.php?topic=9149.0

I don't know what rating scheme that program uses. You might need to convert those values to MB's rating scheme (0-255).
Title: Re: m4a tag not read properly
Post by: boroda on June 13, 2016, 08:20:20 AM
actually mb supports both rating schemes: 0-5 and 0-255, i.e. if rating is not greater than 5 on writing rating then rating is multiplied by 20.
Title: Re: m4a tag not read properly
Post by: Fabio on June 13, 2016, 12:42:21 PM
i have tried the Additional Tagging Tools and it works well. Problem solved for now. Thanks for your help and thanks for developing MusicBee!!
Title: Re: m4a tag not read properly
Post by: yin on January 13, 2018, 03:22:45 PM
Sorry to bump this old thread but I'm going through the same thing.

Imported a few m4a files and even though windows explorer shows them as having metadata, musicbee won't. I tried re-scanning, updating musicbee (currently it's in version 3.1.6585) and even auto-tagging using using the filename - nothing happens. If I try renaming the music manually I get an error saying "Validation failed after attempting to save file".

I checked the files and the "read only" option is turned off.
Title: Re: m4a tag not read properly
Post by: Steven on January 13, 2018, 04:29:49 PM
PM me a link to one of the files and i will have a look
Title: Re: m4a tag not read properly
Post by: boroda on January 13, 2018, 04:31:04 PM
suggest that file header is corrupted
Title: Re: m4a tag not read properly
Post by: yin on January 14, 2018, 10:31:31 AM
suggest that file header is corrupted

I tried listening to the files on Windows Media Player and VLC and both show the metadata correctly.
Title: Re: m4a tag not read properly
Post by: Steven on January 14, 2018, 11:03:12 AM
there is something unusual with the headers for the file but for the next v3.2 update i have put in some handling. I will make it available later today
Title: Re: m4a tag not read properly
Post by: yin on January 14, 2018, 11:52:16 AM
there is something unusual with the headers for the file but for the next v3.2 update i have put in some handling. I will make it available later today

Thank you so much!
Title: Re: m4a tag not read properly
Post by: Steven on January 14, 2018, 08:53:27 PM
http://musicbee.niblseed.com/V3_2/MusicBee32_Patched.zip

unzip and replace the existing musicbee application files
Title: Re: m4a tag not read properly
Post by: yin on January 15, 2018, 10:19:29 AM
Works great, thank you!!  :-*