getmusicbee.com

Support => Bug Reports => Topic started by: vincebutler on May 29, 2025, 01:14:55 AM

Title: Musicbee just disappears with no messages
Post by: vincebutler on May 29, 2025, 01:14:55 AM

Musicbee fails intermittently with no message but the following in the system app log:
Faulting application name: MusicBee.exe, version: 3.6.9202.37404, time stamp: 0x67d1583e
Faulting module name: ntdll.dll, version: 10.0.26100.4061, time stamp: 0xb156cd48
Exception code: 0xc0000005
Fault offset: 0x000699b6
Faulting process id: 0x314C
Faulting application start time: 0x1DBD012DB793C65
Faulting application path: C:\Program Files (x86)\MusicBee\MusicBee.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Prior to Musicbee failing there is also a message from .net:
Application: MusicBee.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
   at #=z6mlndMgzDgL1NzGg3nGaaoM=+#=zmzRuG69dGdfX.#=z5F_daLB0uJcGJz07L0ls2Un$mmF5(Int32, Int32, #=zDGUBaDMMVkTZ, Int64, Int64)
   at #=z2x9GInrzZ_UAdiz4gax9oZE=+#=z3ShvXBCqRq$Z.#=zuVZxyHA=(Boolean)
   at #=z2x9GInrzZ_UAdiz4gax9oZE=.#=zrss7M9LTNpgz(System.Object)
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart(System.Object)

I can restart quickly enough, but is a problem doing my radio show. The app just stall for half a second and then disappears with no interactive message. This seems to happen only once a week, or so.

Thanks for any help you can give.

Title: Re: Musicbee just disappears with no messages
Post by: phred on May 29, 2025, 03:14:22 AM

It might be an anti-virus thing. Whitelist the entire MB installation directory in your AV software.

Title: Re: Musicbee just disappears with no messages
Post by: hiccup on May 29, 2025, 08:09:13 AM

If you do a Google search on:
Exception code: 0xc0000005
you'll find plenty of suggestions for possible causes, and possible solutions.
bad ram, failed updates, driver issues, av software interfering, are things often mentioned.

Also, what version of MusicBee are you using? (Portable, Installed, Store)

Title: Re: Musicbee just disappears with no messages
Post by: vincebutler on May 30, 2025, 01:05:15 AM

Version 3.6.9202, installed from download. I have no history of this problem on previous systems. Recently installed on a new Dell Inspiron 15 3520 running Windows 11 Pro. This is a brand new Laptop for this purpose and doesn't run much else except Chrome.

I'm going to go through and re-install all the drivers.

I don't run any extra anti-virus apart from Windows 11.

Thanks, I'll let you know but may take a while as the problem seems to only happen when I'm in the studio playing the playlist.

Title: Re: Musicbee just disappears with no messages
Post by: phred on May 30, 2025, 03:39:56 AM

Quote from: vincebutler on May 30, 2025, 01:05:15 AM

I don't run any extra anti-virus apart from Windows 11.

Did you whitelist MB?

Title: Re: Musicbee just disappears with no messages
Post by: vincebutler on May 31, 2025, 12:59:16 AM

Quote from: phred on May 30, 2025, 03:39:56 AM

Quote from: vincebutler on May 30, 2025, 01:05:15 AM

I don't run any extra anti-virus apart from Windows 11.

Did you whitelist MB?

I usually don't like to change too many things at once, as you will never know what cured the problem, but I have Whitelisted C:\Program Files (x86)\MusicBee

Title: Re: Musicbee just disappears with no messages
Post by: phred on May 31, 2025, 03:46:29 AM

Quote from: vincebutler on May 31, 2025, 12:59:16 AM

but I have Whitelisted C:\Program Files (x86)\MusicBee

And...????

Title: Re: Musicbee just disappears with no messages
Post by: Steven on May 31, 2025, 04:20:19 AM

it might also be your audio drivers needing to be updated

Title: Re: Musicbee just disappears with no messages
Post by: Barlet on May 31, 2025, 01:25:54 PM

same thing happens to me, especially when I leave MB idle for some time.

Title: Re: Musicbee just disappears with no messages
Post by: vincebutler on June 02, 2025, 12:39:17 AM

Nothing yet, may be a while, it is intermittent

Title: Re: Musicbee just disappears with no messages
Post by: vincebutler on June 02, 2025, 12:42:22 AM

Quote from: Steven on May 31, 2025, 04:20:19 AM

it might also be your audio drivers needing to be updated

This could be a clue. The crashes only happen when the MB is using a USB output for sound to the mixer desk. Next job, drivers!