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Support => Questions => Topic started by: Gendji on February 20, 2023, 08:09:56 AM

Title: Windows 10 "error" question(s)
Post by: Gendji on February 20, 2023, 08:09:56 AM

I did an in-place update from W7 to W10. All seemed to be fine until I had an podcast update. I investigated the error log and noticed this:

20-2-2023 08:28:19 - refresh subscriptions failed:Access is denied. Ensure that your windows account has permissions to write to the directory and file.
C:\Program Files (x86)\MusicBee\Library\Muziek\Podcasts\Subscriptions.dat
20-2-2023 08:28:25 - download failed: url=https://mp3s.nashownotes.com/NA-1531-2023-02-19-Final.mp3,ex=Access is denied. Ensure that your windows account has permissions to write to the directory and file.
C:\Program Files (x86)\MusicBee\Library\Muziek\Podcasts\Subscriptions.dat
20-2-2023 08:28:27 - download failed: url=https://mp3s.nashownotes.com/PC20-122-2023-02-17-Final.mp3,ex=Access is denied. Ensure that your windows account has permissions to write to the directory and file.
C:\Program Files (x86)\MusicBee\Library\Muziek\Podcasts\Subscriptions.dat
20-2-2023 08:42:48 - 10.0.19045.0 - 3.5.8447.35892D - System.UnauthorizedAccessException: Access is denied. Ensure that your windows account has permissions to write to the directory and file.
C:\Program Files (x86)\MusicBee\Library\Muziek\MusicBeeLibrarySettings.ini
   at #=zCJ5ZbFh4yYYfdpqpAoCXcqc=.#=zTOu0g1i0yHIW.#=zWeOFwjY=.#=z6KaNcWVRUyQf(#=z4$90odPQW5oVh9588w== #=znXOuPj4=, FileMode #=zTky_wYc=, FileAccess #=zv2o$ssw=, FileShare #=zcz1ygUg=, Int32 #=ziMmzlMk=, Boolean #=zveLPR8JQqcIP)
   at #=z9Ul3ZTFHMA9L523_nn5Km4w=..ctor(#=z4$90odPQW5oVh9588w== #=znXOuPj4=)
   at #=zPvI1Uy1iDbZdVUmqNyClZIw=.#=zk2ZoDzk=.#=z2LpFPNI=()

20-2-2023 08:42:48 - 10.0.19045.0 - 3.5.8447.35892D - System.UnauthorizedAccessException: Access is denied. Ensure that your windows account has permissions to write to the directory and file.
C:\Program Files (x86)\MusicBee\Library\Muziek\MusicBeeLibrary.bak
   at #=zCJ5ZbFh4yYYfdpqpAoCXcqc=.#=zTOu0g1i0yHIW.#=zWeOFwjY=.#=zIO5SeK0=(#=z4$90odPQW5oVh9588w== #=zuPi1nLmHEbJ$, #=z4$90odPQW5oVh9588w== #=zo5NuiHPeASa6, Boolean #=zveLPR8JQqcIP)
   at #=zgOJ1TEbjxTQ8lNm9Tf0qUe4=.#=ze0E8GlwfYc1O.#=zDq7AngtamK6E(Boolean #=zcfWBfgxtq6gkyCzPOQ==)
   at #=zgOJ1TEbjxTQ8lNm9Tf0qUe4=.#=ze0E8GlwfYc1O.#=zd4VZ5HMm9llf()
   at #=zPvI1Uy1iDbZdVUmqNyClZIw=.#=zSzXOBJ0$TviR()
   at #=zn853qfMp_Exq7p88o7Zl0V_k5Mz4.#=zdmzdJdw=.#=zQghzHFI=(CloseReason #=zsG8QKU4=)

I checked permissions, which seemed fine on my music disc, nothing changed in that regard. The episodes also downloaded and worked, but every time i started MB, they downloaded again, with the error. The MBL database file didn't save either after start-up/shutdown like it normally does.

The problem seemed to be writing rights for MB itself in regard to C:\Program Files (x86)\, although my windows account is an administrator account. So I changed the MB link itself, to run as an administrator and that worked. No more errors.

- My questions(s) is (are) is that normal to do so in order to run MB under W10?
- Do i need to change anything?
- Do i need to install MB in C:\Program Files\ instead of C:\Program Files (x86)\?

MB is the normal windows version 3.5.8447.35892D

Thanks.

Title: Re: Windows 10 "error" question(s)
Post by: Mayibongwe on February 25, 2023, 07:39:18 AM

Hello Gendji,

In the time I've been on this forum, I've always seen posts warning about not installing MusicBee in a windows controlled directory if you didn't want problems.

I don't know what type of MusicBee install you have there (looks to be the installer), but:

If it's the portable version, move that whole MusicBee folder to C:\MusicBee, or a different drive altogether if you can help it.
I'm guessing windows won't have much control over it there.

Edit:
Somebody else would have to tell you if it's safe or not to move the whole (installer) folder away from its default location.

Title: Re: Windows 10 "error" question(s)
Post by: Gendji on February 25, 2023, 10:56:49 AM

Hi Mayibongwe,

That's true but i have been using it like this for years, (although with W7) and it never was a problem. Switched to W10 to overcome other W7 related issues and they are solved now. I didn't expect an permission "error" though, after upgrading :D. It works now, like i said, by starting MB as an admin, although my W10 account is an admin account. It all doesn't make sense somehow 🤨.

B.t.w. it is indeed the installer version.

Thank you for you're suggestions and response. I will dive in it some more to find out where all settings are stored and what i need, to make the switch to a different folder or a portable install, without losing all settings, playlists, add-ons etc.

Thanks.

Title: Re: Windows 10 "error" question(s)
Post by: Mayibongwe on February 25, 2023, 01:24:11 PM

Quote from: Gendji on February 25, 2023, 10:56:49 AM

I will dive in it some more to find out where all settings are stored
and what i need, to make the switch to a different folder or a portable install, without losing all settings, playlists, add-ons etc.

This, along with a couple of forum searches, should be helpful in that regard: https://getmusicbee.com/forum/index.php?topic=36875.0

Title: Re: Windows 10 "error" question(s)
Post by: Gendji on February 25, 2023, 02:25:19 PM

Very helpful indeed.

Thank you!.